Please ensure that RBI (aelleni@rbi.com) is copied in all the communication with the franchisee
Please avoid discussing invoicing/financial in front of the franchisee. Any issue with budget, or payment should be discussed separately with agency and RBI only
We refer at franchisee requests on deliverables as token. Each deliverable has a “fixed” token value associated. This allows RBI and the franchisee to manage the requests according to the budget dedicated to each market.
We can’t disclose data from one market to the other, unless we anonymize the country name or we have received permission
On a monthly basis, we should perform a clean up of all the tools:
- Remove completed items from Monday.com
- Archive campaigns in Braze that are ended

Tools

Tools	Usage
Monday.com	Tracking of deliverables status and tokens available Planning of upcoming campaigns Comments or updates are also published in Monday.com
Slack	Fast communication (e.g. franchisee is late for a meeting, we want to validate minor points) We should not use Slack when we look for formal approval or confirmation
Email	Primary communication channel for briefing and approvals
WhatsApp	Urgent communication only (e.g. issue with a campaign, request of last minute edits). We try to avoid leveraging direct communication channel as much as possible

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Step 3 - Testing

Single emails/push notifications are tested asynchronously. We normally send out a Slack to alert the franchisee that the test email/push is incoming
If we are testing the monthly push notifications, we normally test them over a call as it’s more efficient to provide feedback
Similarly, if we test journeys (multiple emails) we also hop on a quick call / huddle

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