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During this phase, RBI will become the master for loyalty data, and SessionM will be used as a backup in case we need to roll back.
When Phase 2 starts, we need to import the last two years of loyalty transactions from SessionM, to make history available to guests (on the Airtouch app now, and when they later switch to the RBI app). The import process will be as follows:
All loyalty (earn) transactions made to date will be voided. We need to void instead of deleting, because data in Snowflake cannot be deleted.
An extract will be taken from SessionM, covering the last two years of transactions and the current loyalty points balance. Each transaction record needs to include the date and time when the transaction took place, loyalty points, whether earn or burn, channel, if the burn is due to spending rewards of points having expired.
The extract will be loaded into RBI, after which the expiration points feature will be switched on. This will expire all loyalty points that were accrued over 6 months ago, rounded to the nearest month end.
At this point the RBI loyalty points balance will not match SessionM’s because it doesn’t have the full transaction history. So we will calculate the loyalty points balance on RBI based on the total of transactions and compare with the current SessionM balance for each user.
Finally, we will record a single remediation transaction per user with the difference, to make the loyalty points balance in RBI match SessionM.
Airtouch app and Homeria website will need to call the Get Loyalty User endpoint, using the RBI Loyalty User ID as input. Get Loyalty User will return RBI loyalty points balance, tiers and guest email.
Rewards will be configured in Sanity.
(To be confirmed) Configure the generic PLU for rewards
RBI rewards become active on the Airtouch app and the Homeria website, and guests are able to redeem them when making collection, delivery or in-store orders (requires the app to retrieve rewards from RBI)
Reward redemption should use the RBI Loyalty API version that was customized for RBIberia: RBI Iberia | Loyalty POS/Kiosk Integration
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