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Documentation for CRM A/B Tests Catalog:

  • For each A/B test

    • Test category

    • Description of the test

    • Test performance per market (and month when test ended)

    • Visuals (if relevant)

  • This catalog is a non-exhaustive list of features/contents to A/B test and is recurrently being updated every time new relevant tests are done

  • The catalog only includes markets that have RBI recommended CRM Stack (Amplitude, Braze, mParticle) and focuses one the one serviced by RBI CRM services

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  • Channel: push notifications

  • Description:

    • Version A: Special food is waiting for you! 😋 Beat the Monday blues with a hearty Burger King meal 🍔

    • Version B: Hey {{${first_name}}}, special food is waiting for you! 😋 Beat the Monday blues with a hearty Burger King meal 🍔

  • Test significance: 🟢

  • Test performance per market:

    • 🇨🇭 BK CH (Nov 2023): +28% CVR purchase no personalization (version A winning, available here)

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  • Channel: push notifications

  • Description:

    • Version A: Explore Tuesday's BK Classics! 🍔🍟Order today and unlock new layers of deliciousness 👑

    • Version B: Explore Tuesday's BK Classics! 🍔🍟Order now and get crowns for every CHF you spend 👑

  • Test significance: 🟢

  • Test performance per market:

    • 🇨🇭 BK CH (Nov 2023): +12% CVR purchase with loyalty reference (version B winning), but both worse than control group

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  • Channel: push notifications

  • Description:

    • Version A: Lazy Sunday Calls for BK Delights! 🍟 Lazy Sunday Sorted - BK Delivers Happiness! 🏠🍟 For T&C visit:

    • Version B: Lazy Sunday Calls for BK Delights! 🍟 Order now & enjoy BK's flavorful burgers! 🏠

  • Test significance: 🟢

  • Test performance per market:

    • 🇨🇭 BK CH (Nov 2023): +4.5% CVR purchase without direct CTA (version A winning)

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  • Test significance: 🟢

  • Test performance per market:

    • 🇩🇪 BK DE (Nov 2023): +25% CVR purchase with personalization in the SL versus pre-header (version B winning)

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  • Channel: push notifications

  • Description:

    • Version A: TGIF: Hochgenuss von Burger King®! 🎉

    • Version B: Freitag ist King 👑

  • Test significance: 🟢

  • Test performance per market:

    • 🇩🇪 BK DE (Nov 2023): +16% CVR purchase with young abbreviation (version A winning)

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  • Channel: push notifications

  • Description: include naming in the subject line of the email. McD CH and McD DE are doing it consistently

  • Test significance: 🟢

  • Test performance per market: 🇩🇪 BKDE (Q1 2024)

    • Naming personalization overperformed no naming personalization

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We have repeated the A/B test that confirmed the results: naming personalization overperforms

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2️⃣3️⃣ Emoji placement

  • Channel: push notifications

  • Description: include emoji in the subject line or pre-header

  • Test significance: 🟢

  • Test performance per market: 🇳🇱 BKDE (Q1 2024)

    • SL emoji overperformed PH emoji for conversion

image-20240403-162852.pngImage Added

⚙️ Campaigns Catalogue

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