Table of contents

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•  Reviewed by Paula Winter
•  Reviewed by Pierzynski, Augusto (Deactivated)
•  Reviewed by Magdalena Dlugolecka
•  Reviewed by Paulo Abreu Vieira Da Costa
•  Reviewed by Hainzenreder, Diego
•  Reviewed by Yildirim, Semih

❓ Open questions

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Should catering mode be added to service modes impacted ?

• No!

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• • We don´t need to configure by restaurant, we should apply to the brand.

    But we should be able to configure by channel, example HD, Takeaway, etc.

  Is there any chance that this feature could be adopted in other markets beside BK PT?

• Do we need to implement this BAG FEE for Call Center?

  • Probably yes, but I suggest to create another epic for this.

• How frequently this value change?

  • We update the price like once a year, this fee is mandatory in Portugal and the customers pays a fixed price.

• Bag Fee should be considered in the loyalty points?

  • Yes

• Exist any kind of discount, like other fees?

  • No

Requirements

Problem statement

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All tools where we see the order details must show the paper bag fee added. POS, DMP, Admin app and Whitelabel.This should be applied by brand and order type.

Success metrics

All restaurant orders must include BAG_FEE and propagate it to POS.

All delivery orders must include BAG_FEE and propagate it to POS and Delivery Platform.

🤔 Assumptions

This should be applied by brand and service mode, but only for modes where the meal will be consumed out of restaurant.

Service modes not affected:

• Kiosks and aggregators already display this fee.

• Restaurant

• Dine In

• Catering

Service mode affected:

• Delivery

• Click and collect (pick up),

• Drive-thru

• Curbside

• Restaurants

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We will not handle BAG_FEE as PLU, just as we doing for other fees, such as service fee.

This fee price is updated once a year, this fee is mandatory in Portugal and the customers pays a fixed price.

In Portugal this fee will add in loyalty calculus points.

This fee values doesn’t have any kind of discount.

Solution

Automatically add the paper bag fee to the customer's order, making it clear that the additional cost is being applied.

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Should be added as a new line in the subtotal where other fees are listed today.

Development

WL

WL reads delivery fees from Launchdarkly tiered-delivery-fees. This could be used for delivery, but we would still miss for restaurant service modes and semantically, it would not fit well. Some alternatives:

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• LD

  • New FF with a value for BAG_FEE

  • Doesn’t allow FZ to change it / Depends on RBI

Partners-API

POS: Read the BAG_FEE in the getOrder API

Delivery: Send BAG_FEE to Delivery Platform in create delivery

DMP

Show BAG_FEE in the recept and tablet expeditor screens

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