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When the customer places orders through the kiosk in the restaurant, the order can be associated to their account. To do that, the customer uses the app and a temporary short loyalty code is generated:
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This code will be associated to the transaction ID. In this case, in the POS system, the customer account is identified through the Loyalty ID. This is the only customer identifier available in this system.
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(Note: currently the POS only has the short loyalty code; but this tool will support both loyalty ID codes (short and long) to ensure that this identifier can hep to aggregate and search all transactions associated to the same customer).
If there is any customer support request related with these transactions, searching for the Loyalty ID is the only way to do it. This is the only common identifier between the Admin tool and the POS tool.
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