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In these cases, the management team might find a suspicious behavior when there are too many transactions associated to a specific loyalty ID in the POS system. In order to find out the ID associated to the Loyalty ID, the admin tool must be used and the only common identifier is the Loyalty ID
❔ Expected Outcome
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What are the goals the opportunity is going to address |
Fraudulent accounts tracking
When the customer support team identifies a suspicious behavior associated to a customer account, they need to get all the details and information about this account. For example: if they find that there are too many transactions associated with an employee’s account, they need to collect all data of this employee’s account by searching/checking this information in the Admin tool.
In order to find out the account details, they must search by loyalty ID, as this is the only common identifier between the different tools (POS, other and Admin tool). Searching by Loyalty ID allows the identification of the fraudulent employee.
❔ Expected Outcome
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📈 Success Metrics
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List here which are the metrics to look at to define success for the solution implemented. Use those KPIs to define the current status |
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