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Sometimes, the employees register customers transactions in a single account (not the customer’s account) in order to get points and benefit from discounts/rewards.
The restaurant identifies a customer that only have joke orders (placed orders without payment and then cancel / do not show up)
The restaurant identifies that the same customer always open a incidence saying he didn't receive the entire order or has problem with the quality. Because the customer expects a refund.
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Should the account be blocked for all brands or only for the brand that identified the fraud? (Example: if the fraud was identified for BK ES, should we block this account only for BK ES, even if there is a similar account for PLK ES?) NoOnly for one brand at a time.
Status colour Green title answered In which systems should the account be blocked? The account is blocked and it’s not possible to login in any system.
Status colour Green title answered Should we block the user to create a new account with the same email? Is this part of the scope? the account won’t be deleted; only blocked. So the customer always gets the blocking message.
Status colour Green title answered What is the email confirmation message? Details above.
Status colour Green title answered Should we send a notification message when the account is unblocked? Yes
Status colour Green title answered Is it possible to track blocked accounts on amplitude?
How to ensure that we can block customers who are using a previously generated OTP (KIOSK and POS)
What is the connection with the DMP (ex: Homeria)?
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