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These fraudulent behaviors may jeopardize the company’s financials and it’s important to have controls in place to avoid this type of issue. On average, 10 accounts are blocked per month in Iberia (most of them are restaurant employees).
One of the existing implemented controls is: to allow the customer support team to block a suspicious fraudulent account, to “stop the bleeding” and to avoid this continuous behavior.
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OTHER APPS:
WL
Kiosk
POS
Call center: there will be an exception as we can’t block customer account through call center.
Braze
When the customer/ agent tries to sign in /sign up to this account to place a new order, a message should be shown to let them know that the account exists but it’s blocked. This message should be visible to all types of logins (inclusive through social networks)
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