Should the account be blocked for all brands or only for the brand that identified the fraud? (Example: if the fraud was identified for BK ES, should we block this account only for BK ES, even if there is a similar account for PLK ES?) Only for one brand at a time.
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colour Green
title answered
In which systems should the account be blocked? The account is blocked and it’s not possible to login in any system.
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colour Green
title answered
Should we block the user to create a new account with the same email? Is this part of the scope? the account won’t be deleted; only blocked. So the customer always gets the blocking message.
Status
colour Green
title answered
What is the email confirmation message? Details above.
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colour Green
title answered
Should we send a notification message when the account is unblocked? Yes
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colour Green
title answered
Is it possible to track blocked accounts on amplitude?
How to ensure that we can block customers who are using a previously generated OTP (KIOSK and POS)
What is the connection with the DMP (ex: Homeria)?
How the blocked user request their data or delete their data (DSAR flow)?

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