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Contents

Table of Contents

Intent

Insert here

The DRI for this discovery activity is [Person]

Discovery Plan

0️⃣ Kick off

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Problem defined

  • Opportunity template, sections Context, Problem Statements and Expected Outcomes

Status
titleNOT STARTED
Status
colourBlue
titleIN PROGRESS

Status
colourGreen
titledone

Stakeholders informed

  • Kick off meeting

1️⃣ Discover

Opportunity/problem ticket

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Stakeholders interviewed

  • List of stakeholder requirements

Franchisees interviewed

  • List of FZ requirements

Existing metrics understood

  • Report with current values for main KPI's (input to next milestone)

Success metrics defined

  • List of success metrics

  • Targets to aim for

  • Definition of how each metric will be measured

Run usability testing on existing solution

  • Proposed changes to the design

 

User interviews

Online surveys

Desk research

Competitor landscape

Persona mapping

User journey (use cases) mapping

 

 

 

2️⃣ Define

Opportunity/problem consolidation documentation

[Insert here Confluence page on opportunity findings consolidation]

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Problem consolidation

  • Opportunity template: insights section and any others that may be relevant

Approach review and stakeholder validation

3️⃣ Develop

Info

Note: the term “Develop” refers specifically to the production of solution design artefacts. There will be no software development in this phase.

List of solutions & designs

[Insert here Confluence page on solutions tested or figma designs]

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Ideation & wireframing

  • High-level user flows

  • High or low fidelity wireframes

Design & prototype

  • Figma happy path screen flows

  • Figma prototype (if needed)

User testing

  • Report with findings and insights

  • Changes recommendations

Design review with stakeholders and franchisees

  • Approval for final happy path screen flows

4️⃣ Deliver

Info

Note: the term “Deliver” refers specifically to the delivery of solution design artefacts. There will be no software development in this phase.

Solution Description

[Insert here the same solutions page if applicable]

Milestone

Output

Owner

Approver(s)

Reviewer(s)

Status

Feature (MVP) agreement

Status
titleNOT STARTED

Tech solutioning review

Status
titleNOT STARTED

Development Handoff

Status
titleNOT STARTED

Analytics tagging

Status
titleNOT STARTED

User story breakdown

Status
titleNOT STARTED

Documents

Info

Ideally (not mandatory) we should use the same Opportunity and Solution templates that we use for Delivery.

...