Work in progress
Contents
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Scenarios via Support Tool
Assumptions
Only customer support agents with compliance permissions will be able to change a customer email or see email change logs. The Support Tool allows defining user roles with various permissions (“supportActions”), like issuing loyalty points or auditing an account.
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Below, when we refer to customer support agents, we assume that these agents have permissions to the customer account. TBD if we need a separate compliance category.
Scenario 1. BK ES guest asks for email to be changed
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