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changes.mady.by.user Zaharia, Raluca

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1.4. Guest submits request via phone

Info

This step applies to markets that offer customer support via phone.

Steps

Expected results

Guest with a BK ES account contacts Customer Support via phone and asks for their email address to be changed to a new one

  • Customer Support Agent asks guest to submit the request using their old email address, for identity verification purposes

Guest sends the request from their email address

Same as 1.1. or 1.3.

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