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This guide is still in progress |
Contents
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Overview
Reward redeemable for $ and loyalty points allow guests to spend money (e.g. euros, dollars, pounds) and loyalty points to use the reward. This feature works independent of currency. This gives the guest the impression they are paying less given they are also using loyalty points to redeem the reward. With this functionality we hope to improve average check, sales and engagement of the loyalty program.
How does it work?
Events
No events are changed or added with this work. All Reward events still apply to Reward redeemable for money spent and loyalty points. Please refer to all Reward events here: https://rbictg.atlassian.net/wiki/spaces/COG/pages/4041605275/Loyalty+Offers+Events+Conversion#Rewards
How is it configured?
Sanity
Create a new Reward: https://rbictg.atlassian.net/wiki/spaces/COG/pages/3445949004/Loyalty+Rewards#How-to-Create-a-New-Reward%3F
Under Rule add a new rule called
Reward Price
Then add the reward price in cents that the customer will need to pay at the end of the order for that reward. Then, click
Publish
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In the example below, the reward price will refer to $3 in your markets' currency. |
Now in the Reward document you will see your Discount added below Incentives
Next, in the Reward document navigate to
Vendor Configs. Open the dropdown and click on the dropdown of POS vendor you would like to set the PLU to (in this case it will bePartner)
Click on the Partner dropdown and input
PLU TypeasConstantplu. BelowConstant PLUfield add the PLU of the original menu item that will be discounted.
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The PLU added here needs to be the same PLU of the product that was added to the Discount document. When the POS vendor receives the original product PLU, they will discount it. |
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Please align with your POS vendor on the PLU logic here. Other POS vendors have a single PLU to detect a 50% discount on the product price. |
Setting up a Reward that Discounts the Order Cart
Create a new Reward: All other steps need to be configured as a traditional zero priced reward. Please refer to https://rbictg.atlassian.net/wiki/spaces/COG/pages/34459490044041605275/Loyalty+Rewards#How-to-Create-a-New-Reward%3F
Under mechanics add a new
DiscountunderIncentives
Then add the discount value (a number from 1 to 100) and add the type of the discount (either
PercentageorAmount). Leave the fieldApply the discount to a Productempty and clickPublish
Now in the Reward document you will see your Discount added below Incentives
Next, in the Reward document navigate to
Vendor Configs. Open the dropdown and click on the dropdown of POS vendor you would like to set the PLU to (in this case it will bePartner)
Click on the Partner dropdown and input
PLU TypeasIgnore.
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When the this field is set to |
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Please align with your POS vendor on the PLU logic here. Other POS vendors can have a single PLU to detect a 50% discount on the full cart. |
+Offers+Events+Conversion#Rewards for more information.