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Only customer support agents with “auditAccount” permissions will be able to change a customer’s account email or view account email change logs.
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Scenario 1. BK ES guest asks for email to be changed
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| Info |
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Scenarios 1.2 to 1.4 would follow the same pattern. |
Scenario 3. Customer Support Agent can search for email changes
Steps | Expected results |
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The Customer Support Agent types a customer email in the email change log | The Customer Support Agent sees a list of email changes, with the following information
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Scenarios via the Whitelabel Apps
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