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Old Version 10

changes.mady.by.user Zaharia, Raluca

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New Version 11

changes.mady.by.user Silva, Carlos

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Info

Scenarios 1.2 to 1.4 would follow the same pattern.

Scenario 3. Customer Support Agent

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searches for email changes

Steps

Expected results

The Customer Support Agent types a customer email in the email change log

The Customer Support Agent sees a list of email changes, with the following information

  • date,

  • time,

  • agent who performed the update,

  • flag that indicates whether there was access to old mail,

  • old email and

  • new email.

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Scenario 2. BK PT customer wants to change their email

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Steps

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Steps

Expected results

Customer navigates to their Account Info screen

Account info screen is displayed

Customer chooses to change their email address

The customer is able to enter a new email address

Customer enters a valid new email address

  • The customer sees an OTP input screen.

  • A message with an OTP code is sent to the new email email address.

Customer opens their mail app

  • Customers sees an email with the OTP.

Customer returns to the whitelabel app and enters the correct OTP code

  • Customer sees the Account Info screen, with the new email updated in their account.

  • An email message is sent to the previous email address, informing the customer that their account was updated.

  • The new email address is updated in the BK PT CRM (including Braze). The existing marketing opt-in/out is kept. No other CRM systems are updated.

  • The new email address is updated in Homeria delivery systems.

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