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Users may find unexpected and unclear errors when they are in the payment process.
Users may feel that the actual payment process is slow.
Users may feel that the actual payment process is complex.
🎯 Problem Statement
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Summary of the opportunity's’s main findings and what is going to be addressed |
One of the errors that we have identified that occurs in the Payment is related to the pre-filled “Name on Card” field.
Analyzing the errors details from the paycomet database since BK PT migration, we could measure that the name on the card (Error 115 - “The card issuer could not identify the owner”) leads to 3.8% of error sessions (monthly average). On average, 29.6% of payment sessions has some error. Thus, thsi this error represents 13% of the payment errors (3.8% out of 29.6%). There are only two errors that are higher: 102 - Operation not allowed for the card type: 9.8%; and 1099 - Unexpected error: 3.9 %.
🎯 Problem Statement
| Info |
|---|
Summary of the opportunity's’s main findings and what is going to be addressed |
One of the errors that we have identified that occurs in the Payment is related to the pre-filled “Name on Card” field.
When the user selects the option to add a new credit or debit card, the “Name on Card” field is found prefilled by default. The name that appears is the one the user had entered when signing up.
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