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• Users may find unexpected and unclear errors when they are in the payment process. 

• Users may feel that the actual payment process is slow. 

• Users may feel that the actual payment process is complex. 

Analyzing the errors details from the paycomet database since BK PT migration, we could measure that the name on the card (Error 115 - “The card issuer could not identify the owner”) leads to 3.8% of error sessions (monthly average). On average, 29.6% of payment sessions has some error. Thus, thsi error represents 13% of the payment errors (3.8% out of 29.6% )

There are only two errors that are higher: 102 - Operation not allowed for the card type: 9.8%; and 1099 - Unexpected error: 3.9 %.

🎯 Problem Statement

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