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  • BK DE uses RBI Tech’s platform (web and app).

  • In terms of mobile ordering in the tech platform,

    • Delivery is available for a subset of stores (~150 BK DE Master Franchisee stores).

    • Click & collect Pick Up is not available.

  • To enable deliveryDelivery, RBI built an integration into “SIDES” (previously known as “Simply Delivery”).

    • When a guest places a delivery order:

      • RBI sends the delivery order to a SIDES tablet.

      • SIDES tablet is next to a delivery dedicated POS, located in the restaurant’s kitchen.

      • Team member manually keys in the order into the POS.

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  • Delivery fulfillment is done by own drivers. SIDES also takes care of driver managementDriver Management.

    • Team member will assign the order to an own driver. Drivers have a SIDES app which provides delivery instructions.

    • Note that SIDES has built an integration into UberDirect, which will allow 1P delivery orders to be delivered with UberEats drivers. BK DE is currently testing this integration.

    • All DE restaurants currently use Toshiba as the POS. BK DE is replacing Toshiba POS with piloting Oracle POS.

      • Target is to roll out 75 restaurant with Oracle POS by end of 2024. - To be confirmed.

(blue star) Problem / Opportunity

  • BK DE wants to enable Click & Collect to (1) stores that already have 1P delivery and (2) the rest of stores.

  • We need a solution for Toshiba stores. The solution should not be dependent on rolling out Oracle POS, because current target is only 75 restaurant by end of year.

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