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  • Delivery fulfillment is done by own drivers. SIDES also takes care of Driver Management.

    • Team member will assign the order to an own driver. Drivers have a SIDES app which provides delivery instructions.

    • Note that SIDES has built an integration into UberDirect, which will allow 1P delivery orders to be delivered with UberEats drivers.

    • All DE restaurants currently use Toshiba as the POS. BK DE is piloting Oracle POS.

      • Target is to roll out 75 restaurant restaurants with Oracle POS by end of 2024. - To be confirmed.

(blue star)

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Opportunity

  • BK DE wants to enable Pick Up to stores that already have 1P delivery and the rest of stores.

  • We need a solution for Toshiba stores. The solution should not be dependent on rolling out Oracle POS.

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For Oracle POS – in progress: Khumbu as middleware to inject orders into the Oracle POS.

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Pros

Cons

1

Replace SIDES with Deliverect

  • Deliverect is RBI’s recommended middleware partner.

  • Deliverect is already integrated with RBI’s Partner API, removing custom SIDES integration.

  • Deliverect could develop Toshiba integration.

  • No POS order injection.

  • If Develirect develop Toshiba integration, requires Partner API to be updated to support multiple POS. Item addressed in Q3 Planning.

  • Cost (TBD)

2

Build integration with Smoothr

  • Enables POS order injection, removing manual entry via tablet.

  • Integration would flow via Partner API, removing custom SIDES integration.

  • Requires Partner API to be updated to support multiple POS.Item addressed in Q3 Planning.

  • Requires Smoothr to integrate with our Partner API.

  • Requires driver management platform to integrate with our Partner API as a fulfillment provide.

3

Leverage Khumbu as middleware

  • Khumbu already has an integration via Partner API.

  • Khumbu could develop Toshiba integration.

  • No POS order injection.

  • Cost (TBD)

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  • RBI already has an integration with Oracle POS (Transactions Services v2) via the Khumbu middleware, leveraging our Partner API. This integration covers Click & Collect.

  • Project Plan: #2 Enable Click & Collect for Oracle POS

  • Pilot Store ready End of July.

Info

Note that our Partner API currently only supports one POS per market.

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