Guest opens the app in homepage

No Changes

Guest clicks on their Loyalty QR code to scan at Kiosk

• Static BK ID shows for guest

• RBI 6 digit OTP shows to guests

• OTP gets refreshed every 5 minutes

• In-store rewards are deactivated and no rewards can be pre-selected in this stage yet

Guest scans or inputs code into kiosk

• Guest is identified in the kiosk

No changes

Guest redeems a reward in kiosk

• Redeeming rewards will not be available in-store

• Redeeming rewards will not be available in-store

Guest places order in kiosk to earn - accumulates basket in the Kiosk and pays for order

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history (TBC, PENDING DECISION AND FEASIBILITY ON RBI TO FILTER TRANSACTIONS BY DATE)

Guest opens the app in homepage

No Changes

Guest clicks on their Loyalty QR code to scan at Kiosk

• Static BK ID shows for guest

• RBI 6 digit OTP shows to guests

• OTP gets refreshed every 5 minutes

Guest scans or inputs code into kiosk

• Guest is identified in the kiosk

No changes

Guest selects a reward in the app and adds it to Kiosk basket

Two options:

• If guest is already identified:

  • Guest goes to app and activates the reward “Activar Oferta”

  • Then guests goes to Kiosk, clicks on “My Burger King” and sees instructions on how to activate a reward. They need to click on button “Refresh” for the pre-selected reward to be shown in the kiosk

  • The guest then chooses the reward and adds it to basket

If guest is not identified:

• Guest goes to app and activates the reward “Activar Oferta” (same as video above)

• Then guests goes to Kiosk, clicks on “My Burger King” and gets screen to identify inputting static code (as previous)

• As you identify, in the “My Burger King” section you will see the available reward and be able to add it to cart

• Two options:

  • If guest is already identified:

    • They will see a reward catalogue in the kiosk to select the reward they want to redeem without using the app

  • If guest is not identified:

    • Guest opens the app and select a reward in the app, guest will see a QR code with reward pre-selected

    • Guest scans QR code or inputs 6 digit code into kiosk

    • Reward will show up in kiosk and guest adds it to basket

Guest accumulates basket in the Kiosk and pays for order

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history (TBC, PENDING DECISION AND FEASIBILITY ON RBI TO FILTER TRANSACTIONS BY DATE)

Guest opens the app in homepage

No Changes

Guest clicks on “Historical de Coronas”

• Loyalty transactions with date and points earned and burned is shown

• The change here is that the historical loyalty transaction dates and points earned and burned, will come from RBI Loyalty instead of SessionM

• There will no changes to the UI

• Users will only see transactions from the day we launch Phase 1 or 2, pending on feasibility on rbi to filter day and decision from Iberia)