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The message should always include the form to redirect to the contact form
OTHER APPS:
WL
Kiosk: as customers must use OTP to be able to login on kiosk. If the account is blocked on WL (where the OTP is generated), the customer can’t get the OTP and won’t be able to login on Kiosk. No development is required for this channel.
POS: as customers must use OTP to be able to login on POS. If the account is blocked on WL (where the OTP is generated), the customer can’t get the OTP and won’t be able to login on POS. No development is required for this channel.
Call center: there will be an exception as we can’t block customer account through call center.
Braze
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