Guest opens the app in homepage

No Changes

Guest clicks on their Loyalty QR code to scan at Kiosk

• Static BK ID shows for guest

• RBI 6 digit OTP shows to guests

• OTP gets refreshed every 5 minutes if it has not been scanned in restaurant

• In-store rewards are deactivated and no rewards can be pre-selected in this stage yet

• There will be messaging around the new QR code loading behavior

MicrosoftTeams-video (5).mp4

Guest scans or inputs code into kiosk

• Guest is identified in the kiosk

No changes

Guest redeems a reward in kiosk

• Redeeming rewards will not be available in-store

• Redeeming rewards will not be available in-store

• There will be a message showing to guests that rewards are not available

Guest places order in kiosk to earn - accumulates basket in the Kiosk and pays for order

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

Guest opens the app in homepage

No Changes

Image Added

Guest clicks on “Historical de Coronas”

• Loyalty transactions with date and points earned and burned is shown

• The change here is that the historical loyalty transaction dates and points earned and burned, will come from RBI Loyalty instead of SessionM

• There will no changes to the UI

• Users will only see transactions from the day we launch Phase 1. All other past historical loyalty transaction will not show in the app.

Guest opens the app in homepage

No Changes

Guest clicks on their Loyalty QR code to scan at Kiosk

• Static BK ID shows for guest

• RBI 6 digit OTP shows to guests

• OTP gets refreshed every time it is scanned in kiosk or POS and if it is not used it will refresh to a new code in 5 mins

Guest scans or inputs code into kiosk

• Guest is identified in the kiosk

No changes

Guest selects a reward in the app and adds it to Kiosk basket

Two options:

• If guest is already identified:

  • Guest goes to app and activates the reward “Activar Oferta”

  • Then guests goes to Kiosk, clicks on “My Burger King” and sees instructions on how to activate a reward. They need to click on button “Refresh” for the pre-selected reward to be shown in the kiosk

  • The guest then chooses the reward and adds it to basket

If guest is not identified:

• Guest goes to app and activates the reward “Activar Oferta” (same as video above)

• Then guests goes to Kiosk, clicks on “My Burger King” and gets screen to identify inputting static code (as previous)

• As you identify, in the “My Burger King” section you will see the available reward and be able to add it to cart

• Two options:

  • If guest is already identified:

    • They will see a reward catalogue in the kiosk to select the reward they want to redeem without using the app

  • If guest is not identified:

    • Guest opens the app and select a reward in the app, guest will see a QR code with reward pre-selected

    • Guest scans QR code or inputs 6 digit code into kiosk

    • Reward will show up in kiosk and guest adds it to basket

Guest accumulates basket in the Kiosk and pays for order

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history