Page Comparison

Guest opens the app in homepage

No Changes

Guest clicks on their Loyalty QR code to scan at Kiosk

• Static BK ID shows for guest

• RBI 6 digit OTP shows to guests

• OTP gets refreshed every 5 minutes if it has not been scanned in restaurant

• In-store rewards are deactivated and no rewards can be pre-selected in this stage yet

Guest scans or inputs code into kiosk

• Guest is identified in the kiosk

No changes

Guest redeems a reward in kiosk

• Redeeming rewards will not be available in-store

• Redeeming rewards will not be available in-store

• There will be a message showing to guests that rewards are not available

Guest places order in kiosk to earn - accumulates basket in the Kiosk and pays for order

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

Guest opens the app in homepage

No Changes

Guest clicks on their Loyalty QR code to scan at Kiosk

• Static BK ID shows for guest

• RBI 6 digit OTP shows to guests

• OTP gets refreshed every 5 minutes

Guest scans or inputs code into kiosk

• Guest is identified in the kiosk

No changes

Guest selects a reward in the app and adds it to Kiosk basket

Two options:

• If guest is already identified:

  • Guest goes to app and activates the reward “Activar Oferta”

  • Then guests goes to Kiosk, clicks on “My Burger King” and sees instructions on how to activate a reward. They need to click on button “Refresh” for the pre-selected reward to be shown in the kiosk

  • The guest then chooses the reward and adds it to basket

If guest is not identified:

• Guest goes to app and activates the reward “Activar Oferta” (same as video above)

• Then guests goes to Kiosk, clicks on “My Burger King” and gets screen to identify inputting static code (as previous)

• As you identify, in the “My Burger King” section you will see the available reward and be able to add it to cart

• Two options:

  • If guest is already identified:

    • They will see a reward catalogue in the kiosk to select the reward they want to redeem without using the app

  • If guest is not identified:

    • Guest opens the app and select a reward in the app, guest will see a QR code with reward pre-selected

    • Guest scans QR code or inputs 6 digit code into kiosk

    • Reward will show up in kiosk and guest adds it to basket

Guest accumulates basket in the Kiosk and pays for order

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history

• Guest sees order confirmation page in the kiosk

• Guest gets receipt of order

• Guest sees transaction in loyalty history