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Solution 1 - Add isBlocked field in User DynamoDB roles

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Support agent blocks the user

Zenuml sequence macro lite
uuidb71e9351-b423-4ec1-ba13-9349ce24c6aa
customContentId4810997767
updatedAt2024-06-19T01:56:16Z

Blocked user attempts login

Zenuml sequence macro lite
uuid9e561ae4-39d8-4c19-81ba-99e914394741
customContentId4810997776
updatedAt2024-06-19T02:01:46Z

User is blocked while logged in WL

Zenuml sequence macro lite
uuid5495a0ee-0cbb-4042-8755-8a716fa406f1
customContentId4810965031
updatedAt2024-06-19T02:08:58Z