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Steps | Expected Outcome | Comments |
---|---|---|
Customer support compliance agent blocks customer account on Admin tool |
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Customer places an order on Kiosk or directly on POS |
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Customer opens the WL app to generate the OTP code to access the account |
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Customer proceeds to place the order |
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1.3. Guest account is blocked and the customer places an order through the call center
Steps | Expected Outcome | Comments |
---|---|---|
Customer support compliance agent blocks customer account on Admin tool |
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Customer places an order on call-center |
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1.4. Guest account is unblocked
Steps | Expected Outcome | Comments |
---|---|---|
Customer support compliance agent unblocks customer account on Admin tool |
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Customer As the account was necessarily logged-off, when the customer opens the WL app or web to Logmust log-in |
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...