Page Comparison

Customer support compliance agent blocks customer account on Admin tool

Same as 1.1. scenario

• Same as 1.1. scenario

Customer places an order on call-center

• There’s no way to check whether the account is blocked and the customer will be able to place the order and use their account information. They’ll be able to use loyalty points and promo codes, for example.

• This is an exception that cannot be controlled, as call-center doesn’t access account blocking information.