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CONTEXT
A recurring problem for RBI is the cancellation of orders due to user errors, such as:
Fake orders
Customer not at the delivery location
Incorrect address
Payment issues
This situation worsens when the customer chooses to pay at the time of delivery. In these cases, if the order is not delivered, the customer does not make the payment, resulting in a loss for RBI, which loses both the product and the driver's delivery time.
IMPLEMENTED SOLUTIONS
To minimize these problems, some solutions have been developed based on three rules.
When activated, these rules will prevent the customer from making physical payments (cash or voucher):
First Purchase: For the customer's first delivery order, there will be a limit of value for cash payments.
Second Purchase Onwards: From the second purchase onwards, the customer will have a limit of value for cash payments.
Cancellation History: If the last “Home Delivery” order was canceled for any of the mentioned reasons and the chosen payment method was cash, the customer will not be able to pay in cash for the next delivery order.
Below are more details on how to activate each rule and what they are.
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