...
Affected function: | Priority | |||
Fire | High | Medium | Low | |
| Insurmountable Error affecting >10% of Users | Insurmountable Error affecting >1% of Users | Surmountable Error affecting >10% of Users | Surmountable Error(s) affecting >1% of users |
CRM (Analytics) | CRM system down or impact in compliance | Degraded analytical accuracy affecting *key funnels* | Degraded analytical accuracy affecting multiple events | Degraded analytical accuracy limited to specific events or properties |
CRM (Engagement) | Issues with marketing campaigns may be opened as a fire by default. RBI may downgrade to lower priority based on guest impact (as described above under 1st row). However, tech support will consider the duration of the campaign and endeavor to resolve the issues before the campaign ends. | |||
...