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Restaurants located in dangerous regions: they don’t want to use this payment method in-store, to avoid thefts.
- some restaurants might disable these payment methods for all working hours;
- some restaurants only disable these payment methods during the night period.
When there are only external drivers (catcher) available for the home delivery (combination 1.B, image below) : the external driver don’t accept offline payment methods, so these must be deactivated to avoid order cancelations.
- Example: In PLK ES they had 35 transactions cancelations last month related to this issue. Offline payment method was available, but only external drivers were available and they didn’t accept the orders.
When the order was placed through a food aggregator (ex: uber, glovo, etc): these channels don’t will be delivered by other external drivers, like Uber direct or Glovo on demand (combinations 1.C and 1.D - image below): these service delivery options might not accept offline payment methods in some regions, so these must be deactivated to avoid order cancelations.

Image Added

Moreover, having the flexibility to configure the offline payment methods will allow the FZ to start using more payment methods.

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Requirement

MoSCow matrix

(Must, Should, Could)

Comments

As the FZ Operations team

I want to be able to activate/deactivate offline payment methods by restaurant and channeldelivery service options,

So that I can manage and adapt to the different business rules.

MUST

The payment methods configurations must be set by the FZ operations team; restaurants shouldn’t be able to apply this type of changes.
In Portugal, this configuration doesn’t change frequently. Example: if the restaurant is located in a dangerous region, the offline payment methods will always be disabled.
In BK ES, they might need to change it more frequently. On average these changes happen once or twice a week per restaurant. Usually, they need to disable offline payment methods when there are only external drivers available.
These configurations must be possible:
- by restaurant: be able to choose the payment methods active for each restaurant
- by channelservice mode and for specific delivery service options: the restaurant can disable offline payment methods for home delivery, but this method is available for mobile ordering (pick-up, eat-in, etc); the restaurant can also disable this method for external drivers and activate it for own drivers.

As The Operations teams

I Want to automatically deactivate offline payment methods, for specific schedules, by restaurant and channel

So that I avoid issues in restaurants located in dangerous regions.

COULD

BK PT shared that it would be good to deactivate offline payment methods every day after mid-night for some restaurants. This configuration won’t change frequently.

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Info
List here which are the metrics to look at to define success for the solution implemented. Use those KPIs to define the current status

Reduce canceled orders associated with offline payment methods
Start using new payment methods
Number of payment methods in use
Payment method store coverage
Payment conversion rate (to avoid reduced conversion due to payment methods disablement)
Logs related to payment change (which user and when they enable disable some payment method)

❓ Open questions

Info
We need to constantly make this section empty.

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