Page Comparison

Overview

Analyzing the errors details from the paycomet database since BK PT migration, we could measure that the name on the card (Error 115 - “The card issuer could not identify the owner”) leads to 3.8% of error sessions (monthly average). On average, 29.6% of payment sessions has some error. Thus, this error represents 13% of the payment errors (3.8% out of 29.6%). There are only two errors that are higher: 102 - Operation not allowed for the card type: 9.8%; and 1099 - Unexpected error: 3.9 %.

When the user selects the option to add a new credit or debit card, the “Name on Card” field is found prefilled by default. The name that appears is the one the user had entered when signing up.  

However, this name may not match with the name on the Card and the user may not notice the mistake, so when they finish filling in the form, the error message is displayed to inform the user about the mismatch.  

In this same form, there is a field named: “Card Expiration Date” and the data format is a string, causing the user to change the keyboard type to add the “Card Expiration Date” which is a number.

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Step by step

Step name	Steps description	Screenshot
Go to the payment with Cards	Enable the Enable Remove Cardholder Name Pre-filled feature flag to TRUE Go to the payment methods Select: “Add New Card“
Removed pre-filled	The “Name on Card” can’t be filled The “Name on Card” needs to be “required” (with *)

Step name	Steps description	Screenshot
Go to the payment with Cards	Go to the payment methods Select: “Add New Card“
Keybord number showing	Select the “Card Expiration Date“ The keyboard needs to be numeric

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