1

As the FZ Operations team

I want to be able to activate/deactivate offline payment methods by restaurant and delivery service options,

So that I can manage and adapt to the different business rules.

MUST

• The payment methods configurations must be set by the FZ operations team; restaurants shouldn’t be able to apply this type of changes.

• In Portugal, this configuration doesn’t change frequently. Example: if the restaurant is located in a dangerous region, the offline payment methods will always be disabled.

• In BK ES, they might need to change it more frequently. On average these changes happen once or twice a week per restaurant. Usually, they need to disable offline payment methods when there are only external drivers available.

• These configurations must be possible:

  • by restaurant: be able to choose the payment methods active for each restaurantby service mode: the restaurant can disable offline payment methods for home delivery, but this method is available for mobile ordering (pick-up, eat-in, etc);

  • For home delivery service mode, they might need to add configurations for specific delivery service options: the restaurant can also disable this method for the external drivers and activate it for the own drivers..

2

As The Operations team

I want to activate/deactivate other payment methods (besides offline payment methods) by restaurant,

So that I can manage and adapt to the different business rules.

SHOULD

• Currently, the Homeria system allows the configuration of cash and Amazon pay payment methods.

• As we are enabling new payment methods (like Bizum, Waylet and MBWAY), which have a similar behavior as Amazon pay, we can add those payment methods to this configuration.

• If we implement this requirement, we must consider that:

  • some payment methods shouldn’t be disabled, such as credit card or paypal;

  • the restaurant must have at least one online payment method available.

3

As The Operations teams

I Want to automatically deactivate offline payment methods, for specific schedules, by restaurant and channel

So that I avoid issues in restaurants located in dangerous regions.

COULD

• BK PT shared that it would be good to deactivate offline payment methods every day after mid-night for some restaurants. This configuration won’t change frequently.

4

As The Operations teams

I want to activate/ deactivate offline payment methods for mobile ordering service modes (eat-in, take away, table service, etc)

So that I can have full autonomy to adjust to different business rules and scenarios.

COULD

• For mobile ordering service modes (eat in, take away, table service, etc), the offline payment methods should be permanently deactivated.

• This doesn’t change regularly and it’s possible to manage this in the backend, by the technical team, if necessary.

• In the long run, if we can add this flexibility to manage this scenario by the operations team, it’s a nice to have to give them full autonomy about payment methods configurations.

5

As The Operations teams

I want to activate/ deactivate offline payment methods for scheduled orders,

So that I can have full autonomy to adjust to different business rules and scenarios.

COULD

• The offline payment methods are permanently deactivated for scheduled orders.

• Teams don’t change this configuration. It’s possible to manage this as a permanent rule, without configuration.

• In the long run, as the business can change, it would be nice to have this option configurable.