Page Comparison

Place a Dine In order

As per above.

Partner collects the service mode (serviceMode) from the GET Order endpoint (EAT_IN) and injects in the POS.

→ Order is injected in the POS.

→ KDS identifies the service mode.

→ DSS ticket printed according to the service mode.

Place a Table Service order

As per above.

Partner collects the service mode (serviceMode) from the GET Order endpoint (TABLE_SERVICE) and injects in the POS.

→ Order is injected in the POS with reference to the table number.

→ KDS identifies the service mode.

→ KDS identifies the table number.

→ DSS ticket printed according to the service mode.

→ DSS ticket printed with the table number.

→ Receipt printed with the table number.

Order Injection: In Store

• Service Modes (if applicable)

Pickup Order

→ Pickup Order successfully sent and placed in Partner’s POS.

→ Order shows in the POS as already paid

→ Order shows in the POS with RBI’s order number

→ (If Time Slots flows is activated in the Front-End) Order is kept in the POS and only fired to the kitchen after the amount of seconds sent in the fireOrderInSeconds attribute

→ POS prints the receipt with order number

→ Order shows in the KDS with RBI’s order number

→ Order shows in the ORB with RBI’s order number

Eat in Order

→ Pickup Order successfully sent and placed in Partner’s POS.

→ Order shows in the POS as already paid

→ Order shows in the POS with RBI’s order number

→ (If Time Slots flows is activated in the Front-End) Order is kept in the POS and only fired to the kitchen after the amount of seconds sent in the fireOrderInSeconds attribute

→ POS prints the receipt with order number

→ Order shows in the KDS with RBI’s order number

→ Order shows in the ORB with RBI’s order number

→ The order should include an additional information “Eat in order”

Table Service Order

→ Pickup Order successfully sent and placed in Partner’s POS.

→ Order shows in the POS as already paid

→ Order shows in the POS with RBI’s order number

→ (If Time Slots flows is activated in the Front-End) Order is kept in the POS and only fired to the kitchen after the amount of seconds sent in the fireOrderInSeconds attribute

→ POS prints the receipt with order number

→ Order shows in the KDS with RBI’s order number

→ Order shows in the ORB with RBI’s order number

→ The order should include an additional information “Table service”

→ The order should include the table number provided by the customer in Cart page

Curbside Pickup Order

→ Pickup Order successfully sent and placed in Partner’s POS.

→ Order shows in the POS as already paid

→ Order shows in the POS with RBI’s order number

→ (If Time Slots flows is activated in the Front-End) Order is kept in the POS and only fired to the kitchen after the amount of seconds sent in the fireOrderInSeconds attribute

→ POS prints the receipt with order number

→ Order shows in the KDS with RBI’s order number

→ Order shows in the ORB with RBI’s order number

→ The order should include an additional information “Curbside”

→ The order should include the car plate provided by the customer in Cart page

Order Injection: Delivery orders

Delivery

→ Delivery Order successfully sent and placed in Partner’s POS.

→ The delivery fee should be included in the order information.

Fire Deliver order into the kitchen

Cancel Delivery order

Delivery cancelation

→ Delivery Order successfully sent and placed in Partner’s POS.

→ If a delivery cancellation is requested:

• The order should be canceled in the POS.

Delivery rejection

→ Delivery Order successfully sent and placed in Partner’s POS.

→ If the delivery partner rejects the order:

• The order should be canceled in the POS.

Order Injection: Cart

→ Place Order in Whitelabel App

Order’s cart contains an Item → Order successfully sent and placed in Partner’s POS.

Order’s cart contains a Combo → Order successfully sent and placed in Partner’s POS.

Order’s cart contains an item, with a Modifier Multiplier without (0)

→ Order payload contains Modifier Multiplied PLU

→ Order successfully sent and placed in Partner’s POS, describing the without modifier.

Modifier Multiplier

Order’s cart contains an item, with Modifier Multiplier with (1)

→ Order payload contains Modifier Multiplied PLU

→ Order successfully sent and placed in Partner’s POS, describing the “with” modifier.

Order’s cart contains an item, with Modifier Multiplier extra (2)

→ Order payload contains Modifier Multiplied PLU

→ Order successfully sent and placed in Partner’s POS, describing the “extra(2)” modifier.

Order’s cart contains a combo, with an item that has a Modifier Multiplier without (0)

→ Order payload contains Modifier Multiplied PLU, inside the item, inside the combo.

→ Partner Integration successfully handles a 3 level nested structure in the cart.

→ Order successfully sent and placed in Partner’s POS, describing the without modifier.

Modifier Multiplier

Order’s cart contains a Combo with Premium Items

→ Order payload contains a Combo, with it’s children priced at 0, and premium items priced normally.

→ Order successfully sent and placed in Partner’s POS, priced at combo + premium item cost.

Order’s cart contains a System Wide Offer (Item)

→ Offer contains an item

→ Order successfully sent and placed in Partner’s POS, offer is applied successfully. (Burillo, Alejandro)

• The offer is added into cart with correct price

Order’s cart contains a System Wide Offer (Combo)

→ Offer contains a Combo

→ Order successfully sent and placed in Partner’s POS, offer is applied successfully.

• The Offer is added into cart with correct price

Order’s cart contains a Config Offer (Item)

→ Offer contains an item

→ Order successfully sent and placed in Partner’s POS, offer is applied successfully.

• The Offer is added into cart with correct price

Order’s cart contains a Config Offer (Combo)

→ Offer contains a Combo

→ Order successfully sent and placed in Partner’s POS, offer is applied successfully.

• The Offer is added into cart with correct price

Order’s cart contains a Config Offer (Percentage Discount)

→ Offer contains a Order level percentage discount(e.g. 10% discount)

→ Order successfully sent and placed in Partner’s POS, offer is applied successfully.

• The price of the Order is 90% of the original price

Order’s cart contains a Loyalty Reward (Item)

→ User with enough loyalty points, selects loyalty reward in loyalty page on Whitelabel App.

→ Order is placed in Whitelabel App, with a cart containing a Loyalty rewards item.

→ Order successfully sent and placed in Partner’s POS.

→ Loyalty reward Item is applied successfully.

Order’s cart contains a Loyalty Reward (Combo)

→ Reward contains a Combo

→ Order successfully sent and placed in Partner’s POS.

→ Loyalty reward Combo is applied successfully.

Example calls:
Identify: During the order placement - We send the offers/rewards so the POS may apply them.
Endpoint: [stage]-[brand]-loyalty-middleware.rbictg.com/loyalty/identify

{
    "identifier": "number",
    "posVendor": {
        "posType": "pos",
        "storeId": "number",
        "terminal": "number",
        "operator": "number",
        "transactionId": "number"
    }
}

Validate: After totalization - We send a confirmation if everything is okay with the order and the guest's updated point balance if the order is payed (It is a dry run of the update)
Endpoint: [stage]-[brand]-loyalty-middleware.rbictg.com/loyalty/transaction/pos/[orderId]

{
    "serviceMode": "serviceMode",
    "channel": "channel",
    "loyaltyId": "LoyaltyId",
    "transactionId": "transactionId",
    "status": "PENDING",
...
    "created": "date",
    "transactionDetails": {
        "payments": [...],
        "posVendor": {...},
        "appliedDiscounts": [
        {
            "details": {
                "displayName": "displayName",
                "type": "REWARD"
            },
            "productId": "number",
            "referenceId": "referenceId"
        }
    ]
 
    }
}

Update: After Payment - We confirm the transaction and update the guest's point balance. We also send loyalty receipt information

{
    "loyaltyId": "loyaltyId",
    "transactionId": "transactionId",
    "channel": "RESTAURANT",
    "serviceMode": "TAKEOUT",
    "status": "PENDING",
    "created": "date",
    "transactionDetails": {
        ...
        "posVendor": {
            ...
        },
        "order": [
            {
                "referenceId": "referenceId",
                "name": "name",
                "productId": "productId",
                "incentiveId": "incentiveId",
                "loyaltyEngineId": "loyaltyEngineId",
                "quantity": number,
                "price": price,
                "productType": "reward"
            }
        ]
    }
}

Order’s cart contains a Loyalty Reward (Percentage Discount)

→ Reward contains a Order level percentage discount(e.g. 10% discount)

→ Reward successfully sent and placed in Partner’s POS, offer is applied successfully.

• The price of the Order is 90% of the original price

Order discounts -

Order Injection: Time to Kitchen

When an explicit fire order (send to kitchen) event is expected:

1. Place Order in Whitelabel App

→ Order should be triggered to POS with fireOrderInSeconds=null

2. On confirmation page click I'm Here button

→ POS receives webhook “Fire Order” (ref: https://eu-bk-partners.rbictg.com/docs/market/#tag/OrderWebhook/operation/webhookOrdersFire )

→ KDS receives the order

When orders are expected to reach the kitchen immediately:

Select Slot Now on checkout page (/cart) and finish process of placing order.

→ Order should be injected to POS with fireOrderInSeconds=0

→ The order should be fired immediately to the Kitchen.

→ KDS receives the order

When pre-ordering is expected, orders to reach the kitchen after a determined delay:

Select Future Slot of pickup on checkout page (/cart) and finish process of placing order.

→ Order should be injected to POS with fireOrderInSeconds={delay} . delay being equal in seconds from now to selected time on the checkout page.

→ After delay seconds have passed, order should be sent to the kitchen, and be displayed in KDS.

Order Events

Test cases for all order events and its flow to mParticle → Braze, etc. Need to create tests for each event.

Order Cancellation

After execution call to Partners API with the CANCELED Order Event

→ Check whether the status has been changed to cancel

→ Check whether the automatic refund has been processed (if applicable)

→ Check whether the cancellation email was triggered

→ Check whether delivery has been cancelled (if applicable)

Payment

→ Ensure payments are successfully processed using each payment method

Order cancelation

→ When the order is canceled in the POS the payment should be refunded.