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Delivery is another service mode, where orders are transported to the customer’s selected address. As such, there’s limited configuration needed in our platform besides the requirements outline outlined in https://rbictg.atlassian.net/wiki/spaces/HELP/pages/4972675181/Delivery+-+Getting+started#What-does-delivery-require%3F.
However, the Delivery Fulfillment Provider holds key configuration such as driver availability, delivery areas and delivery fees.
Store delivery areas
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Delivery areas are configured by the Delivery Fulfillment Provider, usually in their Driver Management Platform. Please contact them to configure delivery areas. |
The store delivery area is the area that a restaurant can transport food to. It can be represented either by a circumference or a polygon around the restaurant. Addresses outside the delivery area won’t be accepted for a given restaurant.
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Getting the right delivery area is important – if it’s too small orders might be lost, if it’s too large drivers might spend too much time in transit. |
Delivery fees
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Delivery fees are configured by the Delivery Fulfillment Provider and provided to the RBI platform as part of the delivery integration. You can learn more about the integration here: Delivery API. |
Delivery fees are used to cover the cost of transportation. They are displayed to guests in the checkout page.
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Two types of delivery fees exist:
Service fee: % over the total cart amount.
Delivery fee: fixed fee. Typically, this fee is removed after the cart reaches a certain amount (e.g. ‘free delivery over $20’). When that’s done, we display a progress bar to encourage guests to add more items to their order.
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Delivery fees are a powerful marketing lever. With the right mechanic, you can encourage guests to increase their average check. Conversely, high delivery fees will negatively impact guest conversion – leading to guests not placing orders because the fees are too high. |
Delivery disclaimers
Delivery disclaimers are images and text displayed during the delivery journey and used to show customers who is taking care of the delivery fulfillment / service, typically when it’s done by third parties (e.g. Uber Direct).
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