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However, the Delivery Fulfillment Provider holds key configuration such as delivery areas, driver availability , delivery areas and delivery fees.
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Restaurant delivery areas
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Delivery areas are configured by the Delivery Fulfillment Provider, usually in their Driver Management Platform. Please contact them to configure delivery areas. |
The store restaurant delivery area is the area that a restaurant store can transport food to. It can be represented either by a circumference or a polygon around the restaurant. Addresses outside the delivery area won’t be accepted for a given restaurant.
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Getting the right delivery area is important – if it’s too small orders might be lost, if it’s too large drivers might spend too much time in transit. |
Driver assignment & availability
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Driver availability is configured by the Delivery Fulfillment Provider, usually in their Driver Management Platform. Please contact them to configure drivers. |
Driver assignment determines the store the a driver delivers for, and driver availability determines when a driver is available for delivery.
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Typically, it is required for drivers to start their shift in their driving app so that they’re available. This process will vary per DMP.
Driver availability is important because when a guest looks up an order, the RBI platform will check with the Delivery Fulfillment Provider if eligible stores have drivers available.
Delivery fees
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Delivery fees are configured by the Delivery Fulfillment Provider and provided to the RBI platform as part of the delivery integration. You can learn more about the integration here: Delivery API. |
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Delivery fees are a powerful marketing lever. With the right mechanic, you can encourage guests to increase their average check. Conversely, high delivery fees will negatively impact guest conversion – leading to guests not placing orders because the fees are too high. |
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If your market uses Bringg as a delivery fulfillment provider, please reach out to your CSM. CSM documentation: https://rbictg.atlassian.net/wiki/spaces/CONFIG/pages/4843929611/How+to+configure+delivery+fees+for+SICOM |
Delivery disclaimers
Delivery disclaimers are images and text displayed during the delivery journey and used to show customers who is taking care of the delivery fulfillment / service, typically when it’s done by third parties (e.g. Uber Direct).
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