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E.g2.: Search by loyaltyId:
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Security status
The Security card gives the franchisee the option to block customers engaged in fraudulent behavior. Blocked customers:
Are logged out of any existing whitelabel session on the app and web and won’t be able to log in again until unblocked. This prevents them from placing new orders and editing profile information.
Prevented from deleting their account to impede the customer from creating a new account with the same email.
Removed from any marketing campaign communication via email and push notification until unblocked.
To block a customer, make sure your user has the compliance-agent role, otherwise, the option to change the status won’t appear.
Click on the pencil button to edit the customer status.
Toggle the customer status to user blocked and click confirm.
Done! The customer is blocked and the system will send an email to notify them that their account has been blocked.
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Note, the same steps above can be followed to unblock the customer, if desired.