WIP
This is the sector where the support agent can issue a refund to a guest. In this case, this feature return an amount of loyalty points considering each item. The calculation of the remediation points can be configured herefollow the Loyalty program configured in the platform.
To perform a refund, open the Order detail and click on the slide button on the Cart card. This button enable a checkbox for each item on the order.
...
“Remediation”: it is possible to select to either give the guest loyalty points, a specific free item or a refund (which can be full or partial)
“Reason”: you can select one of the following options:
...
| Info |
|---|
To configure the values to display in this field can follow the below process on the CMS tool: Platform configuration → Support → Remediation Reasons. |
“Comment”: additional information to justify the remediation being provided (this is an optional field)
...