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🛠️ Potential Solutions

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A proposed solution is to add new fields and mathematical calculations in the system to give this information to the customer user support agent.
Example:

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This form provides the agent with more detailed information; therefore, we need to modify certain parts of the code.

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2 - Display of Orders and Status

• Given that the support user agent accesses the orders screen and understands the meaning of each status,

• When the screen is loaded,

• Then all orders should be displayed, including all relevant statuses:

  • Claimed: Success status where points are credited or debited.

  • Confirmed: Order completed but not finalized (e.g., delivery not completed), where the points do not impact the user's total.

  • Void: Canceled order where the points do not impact the user's total.

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