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A reason: one of the following options needs to be selected:
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To configure the values to display in this field can follow the below process on the CMS tool: Platform configuration → Support → Remediation Reasons.  |
Add a comment: You can also add in an optional comment.
You will now see the personalized support offer on the list. The guest also be able to see the assigned support offer in their Offers List in the mobile app.
Note: All assigned support offers will be defaulted to expire in 6 months. You will not be able to adjust the expiry from the support tool.
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Here you will be able to see a history of loyalty offers for the user. On the left side it is possible to filter the results using different search fields. On the right side the screen display the search result of all offers.
An ‘Assigned Offer’ is an offer that has previously been assigned to the user. A ‘Redeemed Offer' is where you will see the support offers that the user has previously redeemed.
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