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Requirement | Owner | Status | Status Updates | Impact | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Earning Loyalty points requires prices at the Combo level | Oracle |
| Requirement discussed with Oracle and understood. SOW shared, awaiting RBI acceptance. |
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Multi-scanning | Oracle |
| Presented to Oracle the customer journey scenarios. Pending Oracle to review and issue an SOW. |
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Personalized Offers | Oracle |
| Need to test to understand if personalized offers are supported in the in-store journey today. |
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Deposits do not count toward loyalty points calculation | Oracle |
| Requirement discussed with Oracle and understood. SOW shared, awaiting RBI acceptance. |
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Pay@Counter between Smoothr and Oracle is supported | BK DE and RBI |
| BK DE reported that initial tests showed pay@counter with loyalty is not working. RBI to help investigate root cause to identify solution(s) and owner. Documented here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/4297097314/Kiosk+-+Edge+Cases#2.-Users-Order-in-Kiosk-and-Pay-%40-Counter |
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Key Stakeholders
| Warning |
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Requires a review, add all the Restaurant Tech folks, add the responsibility of each person. |
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Name
...
Role
...
Company
...
...
Stefan Rittelmeyer
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Project Manager
...
Oracle Local Vendor
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stefan.rittelmeyer@onlinecorner.eu
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Ela Bhatnagar
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Middleware Integrator
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Khumbu
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ela.bhatnagar@khumbusystems.com
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Philipp Hühler
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AFL
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RBI
...
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Daniela Corrales
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Guest Experience
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RBI
...
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Julia
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Head of Digital
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BK DE
...
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Melina Rönpagel
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Digital Manager
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BK DE
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melina.roenpagel@burgerking.de
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Mariann Reitz
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CRM/Loyalty Manager
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BK DE
...
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Lionel
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Content Management
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David & Martin Agency (BK DE)
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lionel.knobloch@davidundmartin.com
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BK DE
Name | Company/Role | Responsibilities | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | Head of Digital |
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| 2 | Digital Manager |
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| 3 | CRM/Loyalty Manager |
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| 4 | Content Management, David & Martin Agency |
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| 5 | Head of IT |
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RBI
Name | Company/Role | Responsibilities | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | Director, Restaurant Tech |
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| 2 | Project Manager, Restaurant Tech |
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| 3 | Director, Restaurant Tech |
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| 4 | Service Delivery Manager, Restaurant Tech |
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| 5 | Area Franchise Lead, BK EMEA |
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| 6 | Director, Guest Experience |
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| 7 | Ops Transformation Manager, Guest Experience |
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| 8 |
Vendors
Name | Company/Role | Responsibilities | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | Online Corner |
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| 2 | Khumbu |
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| 3 |
| Warning |
|---|
Requires a review, add all the Restaurant Tech folks, add the responsibility of each person. |
Name | Role | Company | ||
|---|---|---|---|---|
| 1 | Anton Benet | Digital Operations | RBI | |
| 102 | Silvia Fagundes | CSM Team | RBI | |
| 113 | Magdalena | Fulfilment Team - Product Manager | RBI | |
| 124 | Marco | Engineer Manager (Partner API) | RBI | |
| 135 | Semih | Menu & Restaurant Team - Product Manager | RBI | |
| 146 | Valentina | Loyalty & Offers - Product Manager | RBI | |
| 15 | Tahir Rashid | Rest Tech Project Manager - | RBI | |
| 16 | Theodora Costley-White | Rest Tech Director - | RBI | |
| 17 | Sergio Garcia | Ops Transformation Manager - | RBI | |
| 18 | Roha Jabeen Khan | Service Delivery Manager - | RBI | rjabeenkhan@rbi.com |
Preliminary Timeline
All timelines and milestones are being tracked on this Monday board.
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Potential Risks
TBC
Dependencies
RBI
| Warning |
|---|
Any dependencies on our side? |
...