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Key | Description | Modal Title | Modal Message | Modal CTA | Screen | |
|---|---|---|---|---|---|---|
Severity: 2 - NORMAL - Normal User Errors. | ||||||
| Operation not allowed for the credit card type | “Card type invalid” | “Your card is not enabled to allow this payment at the moment. Please, contact your bank or try another payment method.” | "Pay another way” |
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| Represents errors generated when a transaction is suspected of being fraudulent. | “Something went wrong" | “We had a problem processing this payment. Please try another payment method.” | "Pay another way” |
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| Represents errors generated by internal fraud detection mechanisms within the system. | “Something went wrong" | “We had a problem processing this payment with this payment method. Please contact your bank support or try another payment method" | "Pay another way” |
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| Represents errors that occur during the validation of transaction data, such as missing mandatory fields, incorrectly formatted data, and other validation failures. | “Validation error” | “The payment transaction was declined. Please check the Card informationcard name, card number, CVV, expire date and try again.” | "Check the information” |
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| Represents an error related to credit/debit card transactions. | “Card type invalid" | “Your card is not enabled to allow this payment at the moment. Please, contact your bank or try another payment method." | "Go back” |
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| The payment transaction was rejected because the user informed an invalid card CVV. | “Validation error" | “The payment transaction was declined. Please check the Card informationcard name, card number, CVV, expire date and try again.” | "Check the information” |
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| Represents errors that arise during the payment processing phase, such as failures in communicating with the payment gateway, billing errors, and other issues that may occur while processing a payment. | “Something went wrong" | “We were unable to process this payment due to internal errors. Please try again later.” | "Go back” |
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| The payment transaction was rejected because card issuer could not validate card owner's identity. | “Identity error" | “Sorry“Sorry, we were unable to verify the cardholder's identity. Please use another payment methodauthorize payment and try again.” | "Go back” |
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| Represents an error when In-Flight offline payments are rejected. An example of occurrence is when the same card has several payments in "flight" at the time and one is finalized, the rest might be denied. | “Something went wrong” | “Sorry, we are unable to process this payment. Please use another payment method.” | "Go back” |
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| Represents errors generated when a transaction is rejected as restricted by PSP or issuer. | “Something went wrong” | “Sorry, we are unable to process this payment. Please use another payment method." | "Go back” |
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| Operation is not allowed for this card type. | “Card type invalid” | “Your card is not enabled to allow this payment at the moment. Please, contact your bank or try another payment method.” | "Pay another way” |
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| Represents an error when the user's IP address is not from an allowed country. Ex.: Iberia payments only allowed from Spain and Portugal. | “Location Invalid" | “You cannot place orders from this country at “Sorry, we had a problem related to your location and this store. Please choose another a nearest store and try again.” | "Go back” |
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| Represents an error when the number of failed attempts from the same user has been exceeded. | “Order limit exceeded" | “You have exceeded the number of attempts to place an order. Please try again later.” | "Go back” |
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Severity: 4 - ABNORMAL | ||||||
| General, unspecified payment error. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors related to security and authentication within the payment system. Impact: All the payment transactions are failing. Solution: Investigate security related settings, like secrets. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors arising from system configuration issues. Impact: All the payment transactions are failing. Solution: Review the configuration for the specific service and PSP. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors related to internal connection problems, such as failures in communication between microservices, internal network issues, or connectivity problems with the Payment Service Provider (PSP). Solution: Investigate communication-related infrastructure issues | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors associated with database operations within the system. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors caused by failures in third-party connections with external services necessary for the transaction, such as banks, payment gateways, identity verification services, etc. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors that occur due to external factors not directly related to the internal infrastructure of the payment system. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors that occur at the service layer, such as internal service failures, configuration issues, or other problems that prevent the service from functioning as expected. | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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| Represents errors that occur during the internal processing of payment transactions. Ex.: Payment not found for the given rbiOrderId | “Failed Payment” | “Something went wrong with this payment. Please try again later” | "Go back” |
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