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Contents

Table of Contents
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Action

Tests

Vendor Action

Expected Result

Make an item available for a certain store

User selects ordering for the corresponding store and navigates to the menu section of the item.

Make a request with price and availability : true for the respective PLU using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Item appears in App Menu section with correct price.

Make an item unavailable for a certain store

User selects ordering for the corresponding store and navigates to the menu section of the item.

Make a request with price and availability : false for the respective PLU using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Item disappears from App Menu section.

Make a combo available for a certain store

User selects ordering for the corresponding store and navigates to the menu section of the combo.

Make a request with price and availability : true for the respective PLU(s) using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Combo appears in App Menu section with correct price.

Note

Combos availability is not only affected by the Combo PLU, as other menu structures are required. Read about it here.

Combo’s availability depends on its children’s availability as well.

Make a combo unavailable for a certain store

User selects ordering for the corresponding store and navigates to the menu section of the combo.

Make a request with price and availability : false for the respective PLU(s) using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Combo disappears from App Menu section.

Make a modifier multiplier available for a certain store

User selects ordering for the corresponding store and navigates to the item containing the modifier multiplier.

Make a request with price and availability : true for the respective PLU using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Modifier Multiplier appears in App Menu section with correct price.

Make a modifier multiplier unavailable for a certain store

User selects ordering for the corresponding store and navigates to the item containing the modifier multiplier.

Make a request with price and availability : false for the respective PLU using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Modifier Multiplier disappears from App Menu section.

Make a Systemwide Offer available for a certain store

User selects ordering for the corresponding store and navigates to the offers page.

Make a request with price and availability : true for the respective PLU(s) to Partner’s API using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Offer appears in App Offers page and is available for Mobile redemption with correct price.

Note

Offers availability is not only affected by the offer PLU, as other menu structures are required. Read about it here.

Offer’s availability depends on their benefit’s item availability.

Make a Systemwide Offer unavailable for a certain store

User selects ordering for the corresponding store and navigates to the offers page.

Make a request with price and availability : false for the respective PLU(s) to Partner’s API using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Offer button for Mobile redemption is grayed out. Offer displays text indicating that it isn't available at the selected location.

Make a premium item (within a comboslot) available as part of a combo

image-20240318-184606.png
Info

Only applicable if the POS supports premium comboslots, that is, combo sides which increase the total combo price

User selects ordering for the corresponding store and navigates to the combo containing the premium item.

  • Internal configurations should be applied to serve Composite PLU for the given POS Vendor / market.

Make a request with price and availability : true for the respective PLU(s) to Partner’s API using the Update Store Menu PLUs endpoint.

  • The PLU for the premium comboslot option should follow the pattern comboPlu-itemPlu. E.g. for the whopper meal medium (PLU=123) to have onion rings (PLU=456) as a premium comboslot option, the price would have to be posted using the plu 123-456.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Item appears inside the Combo with the desired premium price.

Make a premium item (within a comboslot) unavailable as part of a combo

image-20240318-184606.png
Info

Only applicable if the POS supports premium comboslots, that is, combo sides which increase the total combo price

User selects ordering for the corresponding store and navigates to the combo containing the premium item.

  • Internal configurations should be applied to serve Composite PLU for the given POS Vendor / market.

Make a request with price and availability : false for the respective PLU(s) to Partner’s API using the Update Store Menu PLUs endpoint.

  • The PLU for the premium comboslot option should follow the pattern comboPlu-itemPlu. E.g. for the whopper meal medium (PLU=123) to have onion rings (PLU=456) as a premium comboslot option, the price would have to be posted using the plu 123-456.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Item disappears from the Combo.

Make a Reward available for a certain store

Authenticated user selects ordering for the corresponding store and navigates to the rewards page.

User must have enough points to redeem applicable reward.

Make a request with price and availability : true for the respective PLU(s) to Partner’s API using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Reward appears in App Rewards page and is available for Mobile redemption with correct price.

Note

Rewards availability is not only affected by the reward PLU, as other menu structures are required. Read about it here.

Reward’s availability depends on their benefit’s item availability.

Make a Reward unavailable for a certain store

Authenticated user selects ordering for the corresponding store and navigates to the rewards page.

User must have enough points to redeem applicable reward.

Make a request with price and availability : false for the respective PLU(s) to Partner’s API using the Update Store Menu PLUs endpoint.

→ Partners API GET Store Menu PLUs endpoint returns the PLUs with the corresponding price and availability.

→ Reward button for Mobile redemption is grayed out. Rewards displays text indicating that it isn't available at the selected location.

...

Action

How to test

Vendor Action

Expected Result

Pricing Order

Info

Orders are priced at the checkout to confirm how much a user will be charged.

Regardless of the pricing and availability information cached at the application level, the POS is queried one last time to provide the final answer for Pricing and Availability of the different selected cart products.

Authenticated user selects ordering for the corresponding store, adds items to cart and navigates to checkout.

All available Cart Structures must be tested:

  • Item

  • Item with modifiers

  • Combo

  • Combo with items with modifiers

  • Systemwide Offer Item

  • Systemwide Offer Combo

  • Systemwide Offer Combo with modifiers

  • Reward Item

  • Reward Combo

  • Reward Combo with modifiers

  • Promo Codes - Amount Discount

  • Promo Codes - Percentage Discount

Partner is subscribed to the Price Order webhook. The payload of the webhook includes the order contents for the selected store ID, service mode, and other details.

Partner must return the price and availability for each item in the order, the total price and any errors using the Price Webhook Callback endpoint.

Error Handling must follow the message and code standards:

  • Message: Include a clear and concise error message. Include information that would lead to the fixing and understanding of the error occurred. (e.g.: Offending PLUs, store status, etc.).
    Do not include redundant information like: Error occurred while processing request.

  • Code Enum: "MENU" "STORE" "TIMEOUT" "UNKNOWN"

→ /cart page loads total price of the cart, corresponding to the sum of all products within.

→ Loading time does not exceed 3 seconds for p99.

→ Tax, Subtotal, and Total are visible at checkout

Info

Requirement for tax information varies from market to market. For example, some markets don't require a separate tax line as tax is included in the menu item price.

→ (OPTIONAL) Fees, such as “Bag Fee”, are visible in the /cart page, separately from total cart amount.

Commit Order

Info

After a successful pricing and payment, the order needs to be acknowledge by and registered in the POS.

After pricing an order, an authenticated user pays, and continues with the placement the order.

All available Cart Structures must be tested in this category:

  • Item

  • Item w/ modifiers

  • Combo

  • Combo with items w/ modifiers

  • Systemwide Offer Item

  • Systemwide Offer Combo

  • Systemwide Offer Combo w/ modifiers

  • Promo Codes - Amount Discount

  • Promo Codes - Percentage Discount

  • Reward Item

  • Reward Combo

  • Reward Combo with modifier

Partner is subscribed to the Commit Order webhook. The payload of the webhook includes the service mode, order id, total order price and customer details, among other details.

All order information can also be fetched from the GET Order endpoint, at any time.

The POS must respond to the webhook request by using the Commit Webhook callback endpoint.

Error Handling must follow the message and code standards:

  • Message: Include a clear and concise error message. Include information that would lead to the fixing and understanding of the error occurred. (e.g.: Offending PLUs, store status, etc.).
    Do not include redundant information like: Error occurred while processing request.

  • Code Enum: "MENU" "STORE" "TIMEOUT" "UNKNOWN"

→ Order is registered in the POS.

Note

Committing and order does not mean that the order should be prepared immediately.

In the Commit Order webhook payload we include the fireOrderInSeconds field which indicates when the order should be sent (or 'fired') to the kitchen for preparation. In some case the fire webhook will be needed to determine when the order should be fired.

This will vary by service mode and payment method – see tables below.

Cancel Order – Initiated by guests or delivery fulfillment providers

Info

Orders might get canceled either by guests or delivery providers.

  • Initiated by guest: for pick up order, guest selects the Cancel Order option.

image-20240920-083841.png

  • Initiated by delivery provider: order is canceled by the delivery provider in their Driver Management Portal.

Partner is subscribed to the Order Event webhook. Upon cancelation, the webhook will return an event with status CANCELED.

The POS must acknowledge the cancelation and mark the order as canceled in the POS.

→ Order status is changed to CANCELED. You can check it using the GET Order endpoint.

→ An automatic refund is processed (if applicable).

→ A cancellation email is triggered.

Cancel Order – Initiated by POS

Info

Exceptionally, the POS vendor may cancel an order.

Restaurant team member cancels order in the POS.

Partner send status CANCELED using the Order Event endpoint.

→ Order status is changed to cancel. You can check it using the GET Order endpoint or in the Order Event webhook.

→ An automatic refund is processed (if applicable).

→ A cancellation email is triggered.

...

Order firing for in-restaurant service modes

Below you can find the how to deal with order firing for paid in-restaurant orders.

Info

In the below cases, when we reference the Order Number from RBI, the following is expected:

  • RBI’s order number should substitute the POS order number in the receipt.

  • RBI’s order number is configurable , allowing numerical interval restriction – it can contain numbers and/or utilization of an alphanumerical prefixletters.

Info

KDS = Kitchen Display Screen.

ORB = Order Ready Board, which are the customer-facing screen screens in the restaurant.

DSS = Dynamic Service System. It consists on a set of operational procedures which improve order accuracy and speed of service. From a POS standpoint it requires the printing of sticky labels.

Info

You can find more details about the order firing mechanism here: https://rbictg.atlassian.net/wiki/spaces/RDP/pages/5003083791/Order+API+-+Checkout#Fire-webhook-%26-endpoint

Action

How to test

Vendor Action

Expected Result

Place a Dine In / Pickup

  • Immediate order (Now)

Authenticated user selects ordering for the corresponding store, builds a cart and navigates to checkout.

User selects Dine In or Pick Up and order time Now.

image-20240918-141301.png

Partner injects order the POS using the corresponding service Mode and number.

The Partner would’ve has received all relevant information to the order previously via the pricing webhook: service mode (TAKEOUT) , order number, etc.

All order information can also be fetched from the GET Order endpoint, at any time.

fireOrderInSeconds: 0 indicates the order should be fired to the kitchen immediately.

→ Order is injected registered in the POS.

→ KDS identifies the service mode.

→ DSS ticket printed according to the service mode.

→ Receipt printed with Order Number from RBI.

→ ORB displays Order Number from RBI.

Note

Guests rely exclusively on this number to identify their online orders.

Place a Drive-Thru order

  • Immediate order (Now)

Authenticated user selects ordering for the corresponding store, builds a cart and navigates to checkout.

User selects Drive Thru. No time selection appears at checkout.

Partner injects order the POS using the corresponding service Mode and number.

The Partner would’ve has received all relevant information to the order previously via the from pricing webhook: service mode (DRIVE_THRU) , order number, etc.

All order information can also be fetched from the GET Order endpoint, at any time.

fireOrderInSeconds: null indicates the order should be held in the POS until the order is released.

→ Order is registered in the POS but not sent to the kitchen.

→ When the guest arrives at the restaurant, a team member manually fires the order to the kitchen from the POS.

At that point,

→ DSS ticket printed.

→ Receipt printed with Order Number from RBI.

→ ORB displays Order Number from RBI.

Place a Table Service order

  • Immediate order (Now)

Authenticated user selects ordering for the corresponding store, builds a cart and navigates to checkout.

User selects Table Service and inputs the desired table number.

image-20240918-162817.png

No time selection appears.

Partner injects order the POS using the corresponding service Mode and number.

The Partner would’ve has received all relevant information to the order previously via the from pricing webhook: service mode (TABLE_SERVICE) , order number, etc. The table service is provided under the instructions field.

All order information can also be fetched from the GET Order endpoint, at any time.

fireOrderInSeconds: 0 indicates the order should be fired to the kitchen immediately.

→ Order is injected registered in the POS with reference to the table number.

→ KDS identifies the service mode.

→ KDS identifies the table number.

→ DSS ticket printed according to the service mode.

→ DSS ticket printed with the table number.

→ Receipt printed with the table number.

→ Receipt printed with order number from RBI, though at a less relevant place, since table number should take precedence to the order number.

Note

Crew members rely on an easy identification of the table number to identify where this order should be taken to.

Place a Dine In / Pickup order

  • Future order (Scheduled)

Authenticated user selects ordering for the corresponding store, builds a cart and navigates to checkout.

User selects Dine In or Pick Up and order time equivalent to any slot in the future.

image-20240918-162640.png

Partner injects order the POS using the corresponding service Mode and number.

The Partner would’ve has received all relevant information to the order previously via the pricing webhook: service mode (TAKEOUT) , order number, etc.

All order information can also be fetched from the GET Order endpoint, at any time.

fireOrderInSeconds: X indicates the order should be fired to the kitchen X seconds after the order is placed.

→ Order is injected registered in the POS.

→ Order appears in the KDS X seconds after POS order injection.

→ KDS identifies the service mode.

→ DSS ticket printed according to the service mode.

→ Receipt printed with Order Number from RBI.

→ ORB displays Order Number from RBI.

Note

Guests rely exclusively on this number to identify their online orders.

Place a Curbside order

Authenticated user selects ordering for the corresponding store, builds a cart and navigates to checkout.

User selects service mode. No time selection appears.

User inputs the car plate number, places the order and is taken to an order confirmation page with an “I’m here” button.

Partner injects order the POS using the corresponding service Mode and number.

The Partner would’ve has received all relevant information to the order previously via the pricing webhook: service mode (CURBSIDE) , order number, etc.

All order information can also be fetched from the GET Order endpoint, at any time.

fireOrderInSeconds: null indicates the order should be held in the POS until the order is released.

→ Order is registered in the POS but not sent to the kitchen.

→ When the guest clicks on I’m here, the order is sent to the kitchen.

Info

When that happens, the the fire webhook will be triggered. Partner should be listening to that webhook to know when to fire the order.

At that point:

→ KDS identifies the service mode.

→ KDS identifies the table number.

→ DSS ticket printed according to the service mode.

→ DSS ticket printed with the table number.

→ Receipt printed with the car plate.

→ Receipt printed with order number from RBI and car plate, which should be more visible than the order number.

Note

Crew members rely on an easy identification of the car plate number to identify where this order should be taken to.

Expand
titlePayment methods for in-restaurant orders (WIP)

Payment methods for in-restaurant orders

Note

Applicable only to In-Restaurant orders.

Action

How to test

Vendor Action

Expected Result

Place a cash (or any other unpaid) in-restaurant order

Same process described in previous table for any service mode (Dine In, Pick Up, Table Service…).

User selects cash in the payment page.

image-20240919-064953.pngImage Modified

Partner collects the payment method from the GET Order endpoint (CASH or UNPAID) and injects in the appropriate POS field.

Typically, POS systems define Tender IDs for this purpose.

→ Order is injected in the POS.

→ Order is not sent to the kitchen.

→ Order is sent to the kitchen after user performs the payment.

E.g. guest places a Pick Up order for 5:30pm and pays with cash. Guest arrives at the restaurant and pays for order at front counter, team member sendd order to the kitchen.

Place an online payment (paid) in-restaurant order

Same process described in previous table for any service mode (Dine In, Pick Up, Table Service…).

In the payment page, user selects credit card or any other alternative payment method that leaves the order paid.

image-20240919-065014.pngImage Modified

Partner collects the payment method from the GET Order endpoint and injects in the appropriate POS field.

Typically, POS systems define Tender IDs for this purpose.

Any payment method besides CASH and UNPAID falls under this category.

→ Order is injected in the POS and sent to the kitchen, following the fireOrderInSeconds logic explained in the table above.

Delivery orders

Action

Tests

Vendor Action

Expected Result

Place a Delivery order

Authenticated user inputs address within aocvered delivery area on restaurant search locator in App, builds a cart and navigates to checkout.

Authenticated user clicks on “Continue” on the checkout page, and confirms selecting any payment method by clicking “Place Secure Order”.

Partner collects the The Partner has received all relevant information to the order previously via the from pricing webhook: service mode (serviceMode) DELIVERY) , order number, etc.

All order information can also be fetched from the GET Order endpoint (DELIVERY) and injects in the POS, at any time.

fireOrderInSeconds: null indicates the order should

not

be

fired to the kitchen, and instead be injected to the POS in suspended mode.

Partner collects the order number (number) from the GET Order endpoint and injects in the POSheld in the POS until the order is released.

→ Order is injected registered in the POS.

→ Order does not appear in the KDS (not fired into the kitchen).

Fire a Delivery order into the kitchen

Delivery vendor request fulfillment provider requests to move the order to kitchen

Based

based on the driver’s geolocation

OR

or driver’s ETA to the restaurant.

Partner is subscribed to the ORDER_FIRE webhook, which triggers a request to fire an order into the kitchen.

Partner fires the order through a POST call to the Fire Order endpoint.

Info

Firing is expected to happen when the driver is at a distance / time from the restaurant equal or lower to the preparation time (prep time). The POS vendor is not required to compute any logic, as RBI is responsible for informing the POS vendor when to fire orders.

→ Order appears in the KDS (is fired into the kitchen).

→ KDS identifies the service mode.

→ DSS ticket printed according to the service mode.

→ Receipt printed with Order Number from RBI.

  • RBI’s order number is expected to substitute the POS order number.

  • RBI’s order number is configurable, allowing numerical interval restriction and / or utilization of an alphanumerical prefix.

Note

Drivers rely exclusively on this number to identify the order they are supposed to pick up at the restaurant.

Cancel a Delivery order

Delivery cancelation

→ Delivery Order successfully sent and placed in Partner’s POS.

→ If a delivery cancellation is requested:

  • The order should be canceled in the POS.

...

.

Order Events

Action

Tests

Vendor Action

Expected Result

Expand
titleCREATED

  • Pre-Conditions:

    • User logged in

    • Restaurant Selected

  • Steps:

    • Navigate to menu

    • Add an Item in the cart

    • Place order (Checkout).

  • AC:

    • Partner API should receive the order with partner status as CREATED.

Expand
titlePRICED

  • Pre-Conditions:

    • User logged in

    • Restaurant Selected

  • Steps:

    • Navigate to menu

    • Add an Item in the cart

    • Place order (Checkout).

  • AC:

    • The order needs to have total and tax applied

    • Partner API should receive the order with partner status as PRICED.

Expand
titleCOMMITED

  • Pre-Conditions:

    • User logged in

    • Restaurant Selected

  • Steps:

    • Navigate to menu

    • Add an Item in the cart

    • Place order (Checkout).

    • Click to Continue

    • Choose the payment method

    • Fill the necessary informations

    • Click to pay

    • Wait the

  • AC:

    • The partner should receive the order payload

    • Partner API should receive the order with partner status as COMMITED

Expand
titlePREPARING

  • Steps:

    • Partner sends an event to update order status

  • AC:

    • Partner API should receive the order with partner status as PREPARING

Expand
titlePREPARED

  • Steps:

    • Partner sends an event to update order status

  • AC:

    • Partner API should receive the order with partner status as PREPARED

Expand
titleERROR

  • The error can happen between all described stages and to cover it properly we need to describe some scenarios:

    • Error on Pricing → I.e.: The price isn’t configured for the Item and store chosen.

    • Error on Payment → I.e.: The information provided for payment is incorrect.

    • Error on Commit → I.e.: Error by sending information to the partner end-point

    • Error on Update → I.e.: Error on payload sent by partner when changing the status to PREPARED

    • Error on Refund → I.e.: Error when trying to refund an order.

...