Page Comparison

Guest opens the Loyalty code page on the RBI app

• N/A

• Loyalty code page is displayed:

  

• No action

Cashier is prompted to add a loyalty code

• Cashier asked if guest is a loyalty member:

• No action

• No action

Guest either scans the loyalty code, or tells the 6 digit code to the cashier

• If guest does not scan the QR code, cashier can enter the 6 digit Loyalty code:

• Either by scanning or entering the code, POS confirms successful identification:

• Guest receives a successful confirmation modal

• Call the Identify endpoint, which will return the Loyalty User ID, loyalty points balance and a transaction ID

Guest requests cashier to add a an offer from POS

• Cashier selects the offer and adds to order at POS

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error Responses for details.

Guest opens an offer on the RBI app, chooses to redeem in restaurant

• No action

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

• Keep track of the current basket contents including offers

• Void the previous transaction (keeping basket information)

• Call the Identify endpoint again, which will create a new transaction ID and return selected offers

• Update the basket with the offers returned

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance

• After collecting the payment, Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

• No action

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the offer code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the offer code also identifies the Loyalty user):

• Offer is added to POS cart

  

• Guest receives a successful confirmation modal

•  Offer pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• Only the second offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

• Keep track of the current basket contents including offers

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Update the basket with the offers returned

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance

• After collecting payment, Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

• No action

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the offer code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the offer code also identifies the Loyalty user):

• Offer is added to POS cart

  

• Guest receives a successful confirmation modal

•  Offer pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• User will see modal in the app letting user know, use can only add 1 offer per order and prompting user to replace

  

• No action

Guest taps Replace

• No action

• New offer is added to the guest’s pre-selection and old offer is removed from pre-selection cart

  

• No action

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

• New offer replaces the previous selected offer in the POS basket

• Other items in the POS basket are not removed or replaced

• Modal is shown to guest confirming that the offer has been added to the POS basket

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

• Keep track of the current basket contents including past scanned offer

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID with the new offer

• Replace the past scanned offer in the POS basket with the new offer

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier finalizes the order and guest pays at POS

• POS prints receipt with points earned & points balance

• Guest sees updated points balance

• After collecting the payment, Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore