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Status | Description | When does it trigger? |
|---|---|---|
CREATED | Order has been created. | When guests access the cart page. |
PRICED | Order has been priced. The POS has provided price information for the order. | When the POS returns price info via the Price Webhook Callback endpoint. |
COMMITTED | Order has been committed. The POS has accepted the order. | When the POS confirms the commit via the Commit Webhook callback endpoint. |
PREPARING | Order is being prepared in the restaurant | When the POS responds to the Fire Webhook Callback endpoint, or the |
PREPARED | Order has been prepared and is ready for pickup or delivery. | When the POS informs that the order is ready via the Order Event endpoint. |
DONE | Order is done. This is the final state for a successful order. | [ ] |
CANCELED | Order has been cancelled.[ ] | Canceled status can be triggered by the POS, the guest or delivery fulfillment provider. |
ERROR | Error with the order. Customer should be notified and refunded. | When the POS notifies us there’s been an error in the Price Webhook Callback endpoint or the Commit Webhook callback endpoint. |
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