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BK DE uses a local provider called SIDES (formerly Simply Delivery) to deliver food to their guests.
SIDES consists of a tablet, integrated with the RBI platform, which lets restaurant staff know when they receive delivery orders. SIDES is not integrated with their current POS (Toshiba), which means that restaurant staff must enter delivery orders into Toshiba manually.
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Replacement of SIDES with Deliverect for driver management. This will make use of the existing integration between RBI and Deliverect, with no development required. It consists of RBI injecting delivery orders into Deliverect, which allows restaurant staff to assign these orders to drivers.
Delivery orders to be injected into Oracle by the RBI platform. This change requires software development (see details under Order Injection below).
Out of Scope
Rolling out Deliverect in restaurants that are still using Oracle
Rolling out Deliverect in restaurants that do not support delivery
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When guests place a delivery order via the Guest App, the RBI Platform will use the Partners API to inject the order contents into Oracle POS. This requires translation of Parter API payloads into the corresponding Oracle payload, which will be accomplished by using Khumbu.
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When an order is placed via the Guest App, Khumbu will convert the RBI payload to the format expected by Oracle;
When Oracle generates events that are relevant for RBI (e.g. pricing, change of status), Khumbu may need to convert the response to a format that RBI expects.
Stores with Oracle POS
Use Khumbu integration
RBI already has an integration with Oracle POS (Transactions Services v2) via the Khumbu middleware, leveraging our Partner API. This integration will also covers Click & Collect service mode.
Stores with Toshiba POS
Use Deliverect tablet
Currently Deliverect does not have a Toshiba integration so we need to use a Deliverect tablet.
Menu structure
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Clarification of menu requirements needed. |
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