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Endpoint Modification: Update the
getOrdersendpoint in the RBI Partners API to include the Loyalty ID of the customer.Workflow Automation: Adjust the BookingAll system to recognize the Loyalty ID and automatically send the order details to the kitchen, bypassing the need for manual processing.
Error Handling: Implement robust error-handling mechanisms to ensure orders are correctly processed even if there are issues retrieving the Loyalty ID.
Performance Monitoring: Introduce monitoring tools to track the performance of the new automated workflow and identify any potential bottlenecks or issues.
Business Impact:
Reduced Wait Times: Automation can cut down the time required to process drive-thru orders, leading to faster service times and improved customer satisfaction.
Enhanced Accuracy: Minimizing human intervention will reduce the likelihood of errors, ensuring that orders are accurately prepared.
Increased Efficiency: Streamlining the order-to-kitchen workflow will lead to better resource utilization and operational efficiencies.
Customer Retention: Improved service quality and reduced wait times will contribute to higher customer retention rates and increased loyalty program engagement.
Alignment with Strategic Goals: This solution aligns with RBI's strategic goals of enhancing customer experience and leveraging technology to improve operational efficiencies.
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