Page Comparison

Guest opens a reward on the RBI app

• No action

• Reward page is displayed:

  

• No action

Guest taps “Redeem in Restaurant”

• No action

• Reward is added to the guest’s pre-selection

  

• A unique reward code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the reward code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification (since the reward code also identifies the Loyalty user):

• Reward is added to POS cart

• Guest receives a successful confirmation modal

• The reward’s loyalty points cost is temporarily subtracted from the guest’s loyalty points balance

• Loyalty points that will be accrued after the order will not be added to the guest’s loyalty points balance at this stage

• Reward pre-selection is cleared

• Call the Identify endpoint, which will create a new transaction ID and return selected reward(s)

Cashier adds reward to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier attempts to finalize the order but there is a payment failure and order is not completed

• Order at the POS is cancelled

• A few seconds later, the loyalty points of the pre-selected reward are returned to the guest

• Call the Void endpoint to cancel the order

Guest opens an offer on the RBI app

• N/A

• Offer page is displayed:

• No action

Guest taps “Use at restaurant”

• N/A

• Offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Cashier is prompted whether the Guest has loyalty, and confirms

• Cashier asked if guest is a loyalty member and clicks on “Ok”

• No action

• No action

Guest either scans the offer code, or tells the 6 digit code to the cashier

• Cashier sees pop up in POS letting user know they will not gain/burn any loyalty points with this order

• Either by scanning or entering the code, POS confirms successful identification (since the offer code also identifies the Loyalty user):

• Offer is added to POS cart

  

• Guest receives a successful confirmation modal

•  Offer pre-selection is cleared

• Call the Identify endpoint, which will return the Loyalty User ID, a list of offer(s) pre-selected, loyalty points balance and a transaction ID

Guest opens a second offer on the RBI app, chooses to redeem in restaurant

• No action

• Only the second offer is added to the guest’s pre-selection

• A unique offer code is generated

• No action

Guest either scans the offer’s QR code, or tells the 6 digit code to the cashier

• Either by scanning or entering the code, POS confirms successful identification:

• These offer(s) are incrementally added to the cart and do not replace any of the existing cart items

• Modal is shown to guest confirming that the offer has been added to cart

• Loyalty points balance is not updated, since the guest is scanning an offer

• Offer pre-selection is cleared

• Keep track of the current basket contents including offers

• Void the previous transaction

• Call the Identify endpoint again, which will create a new transaction ID and selected offers

• Update the basket with the offers returned

Cashier adds offer to basket

• Added incrementally

• No action

• Call the Transaction Validate endpoint to verify that the current basket selection is valid

• Note that the call above may return errors. Please refer to Loyalty API v1 - Error ListResponses for details.

Cashier checks out and pays

• POS prints receipt

• Guest does NOT sees updated points balance

• Points do not change from before and after the order was placed

• Call the Transaction Update endpoint with a status of CLAIMED to complete the order

• After this call it is not possible to modify the loyalty transaction anymore

• Once this transaction is CLAIMED no Loyalty points are updated in the user’s balance