Page Comparison

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To address the identified opportunity, the proposed solution is to enhance the existing BookingAll system by integrating the customer Loyalty ID into the drive-thru order workflow. This involves updating the getOrders endpoint to include the customer's Loyalty ID. Once the endpoint is updated, the BookingAll system will be configured to automatically send the order to the kitchen without requiring manual intervention from the cashier.

Key Features:

1. Endpoint Modification: Update the getOrders endpoint in the RBI Partners API to include the Loyalty ID of the customer.

   1. Documentation: https://euw3-dev-bk-partners-api.rbictg.com/docs/market/#tag/OrderAPI/operation/getOrders

2. Workflow Automation: Adjust the BookingAll system to recognize the Loyalty ID and automatically send the order details to the kitchen, bypassing the need for manual processing.

3. Error Handling: Implement robust error-handling mechanisms to ensure orders are correctly processed even if there are issues retrieving the Loyalty ID.

Business Impact:

1. Reduced Wait Times: Automation can cut down the time required to process drive-thru orders, leading to faster service times and improved customer satisfaction.

2. Enhanced Accuracy: Minimizing human intervention will reduce the likelihood of errors, ensuring that orders are accurately prepared.

3. Increased Efficiency: Streamlining the order-to-kitchen workflow will lead to better resource utilization and operational efficiencies.

4. Customer Retention: Improved service quality and reduced wait times will contribute to higher customer retention rates and increased loyalty program engagement.

5. Alignment with Strategic Goals: This solution aligns with RBI's strategic goals of enhancing customer experience and leveraging technology to improve operational efficiencies.

Must-Haves

1. Automated Loyalty ID Integration

   • Description: Update the getOrders endpoint in the RBI Partners APIs to include the customer Loyalty ID.

   • Rationale:

     • Essential for eliminating manual intervention and reducing order processing time.

     • Leverages the existing getOrders call in BookinAll

     • Makes LoyaltyID available to other partners as well.

     • Documentation: https://euw3-dev-bk-partners-api.rbictg.com/docs/market/#tag/OrderAPI/operation/getOrders

   • Business Value: High; improves customer experience and operational efficiency.

2. Automated Order-to-Kitchen Workflow

   • Description: Modify BookingAll to automatically send orders to the kitchen once the QR code is scanned.

   • Rationale: Critical for streamlining the drive-thru process and minimizing human error.

   • Business Value: High; enhances service speed and accuracy, leading to higher customer satisfaction.

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