Page Comparison

8:30

9:00 - 11- 9:00

Intro

• Oracle & RBI members introduction.

• Discuss workshop objectives:

  • Align on standardized menu structures and payloads for all markets.

  • Create guides for Oracle POS configurations.

  • Answer questions on order injection, P&A and data.

• RBI explains guest journey in their platform:

  • Mobile ordering.

  • Loyalty POS in-restaurant scenarios.

• RBI covers diagrams on interactions between different platforms.

  • Mutual Understanding of the End-to-End RBI/Simphony Solution

  • Understand how to set up the DMTE Project for Success (Standardisation, Country Regionalisation, Best Practices, Collateral etc)

  • Understand what a future RBI with Oracle Simphony partnership might look like (Solution Roadmap/Partners Innovations etc)

  • Greater Understanding on Data Management (Access to Data/ Order Injection / Price and Availability)

9:00 - 10:25

RBI - Loyalty

• RBI guest journey review Mobile ordering

  • Menu

    • Pricing and Availability

  • Pickup

  • Delivery

• RBI Interaction diagrams

• Current configuration requirements

  • Review with Oracle: /wiki/spaces/IRT/pages/4974609041

10:25 - 10:35

BREAK

10:35 - 12:00

RBI - Menu and Ordering

• RBI guest journey review Loyalty

  • In-restaurant scenarios

  • In-app redemption scenarios

• RBI Interaction diagrams

• Partners API

• Current configuration requirements

  • Review with Oracle: /wiki/spaces/IRT/pages/5133370490

12:00 -13:00

LUNCH BREAK

13:00 - 15:25

Oracle - Configuration Best Practices

• Menu Item Structure Best Practices (Options and implications)

  • Ala Carte, Combos

  • Condiments/Modifiers

  • Dayparts

    • Breakfast/Lunch/Late Night

  • Channels

    • In Restaurant, Delivery 1p, Delivery 3p, Kiosk, …

  • Modes

    • FC, DT, Curb Side, Kiosk, Delivery

  • Discounts

    • Trigger & Restriction & Award

  • Pricing strategy

    • Dayparts

    • Channels

    • Tiers

  • Service charges

• Loyalty/Rewards Configuration Best Practices (Options and implications)

  • Coupons, Offers

    • Combo/Bundle/Item

    • Item discount

    • Cart Discount

  • Rewards

    • Item/Combo

    • Discount on Item

    • Discount on Cart

    • Auditing (points exchanged)

  • Discounts

    • Coupons and Offers as Discounts

      • Trigger & Restriction & Award

15:25 - 15:35

BREAK

15:35 - 16:30

Oracle - API Best Practices

• Data Management and Access/Injection for the Future (API/Extensions/Solutions)

  • STS2 API

    • Menu

      • Automated POS PLU sync

    • Checks

      • Condiments

      • Offers

      • Rewards

      • Discounts

      • Pay@Counter (with Loyalty)

    • Notifications/Webhooks

      • Menu changes

      • Check changes

      • Restaurant status changes

16:30 - 17:30

RBI - DSS

• Review DSS requirements and journey

17:30 - 18:00

Day closing

• Document action items

• Schedule follow up meetings

8:30 - 9:00

Menu

• Pricing & Availability questions Menu - Pricing & Availability

  • Store status webhook

  • P&A endpoints

  • P&A changes webhook

  • Combo pricing

  • Automated POS PLU sync

  • Receive external P&A

  • Late night pricing

9:00 -

10:

25

Oracle to integrate on our API
Guia detalhado de como configurar o POS e alinhar com a Oracle pra que seja validado
Gravar processo de mapeamento do PN

10:25 - 10:35

10:35 - 12:00

12:00 -13:00

13:00 - 15:25

Menu

• Order injection questions Menu - Order Injection

  • Service mode

  • Fees

  • Deposit and sugar tax

  • Pre-ordering

  • Fiscal integrations

  • Order cancelation

  • Order firing

  • Actionable Feedback for Pricing / Commit errors

15:

25 -

15:

35

15:35 - 16:30

Loyalty

• Sanity config Offers & Rewards - Sanity Configuration

• Other questions

  • Can we support adding rewards directly from the POS screen after guests have identified themselves? How can we mitigate fraud risks?

  • Rewards Points + Currency

  • Rewards % Discount Products

  • Are you including Loyalty IDs in the T-Log, so our analytics teams can identify the users behind each transaction?

16:

30 - 17:30

Data

• T-Log

• Cart analysis

Conclusion

• Next steps

17:30 - 18:00