Page Comparison

8:30 - 9:00

Intro

• Oracle & RBI members introduction.

• Discuss workshop objectives:

  • Mutual Understanding of the End-to-End RBI/Simphony Solution

  • Understand how to set up the DMTE Project for Success (Standardisation, Country Regionalisation, Best Practices, Collateral etc)

  • Understand what a future RBI with Oracle Simphony partnership might look like (Solution Roadmap/Partners Innovations etc)

  • Greater Understanding on Data Management (Access to Data/ Order Injection / Price and Availability)

9:00 - 10:25

RBI - Menu and Ordering

• RBI guest journey review Mobile ordering

  • Menu

    • Pricing and Availability

  • Pickup

  • Delivery

• RBI Interaction diagrams

• Partners API

• Current configuration requirements

  • Delivery/Combos/Modifiers

  • Review with Oracle: /wiki/spaces/IRT/pages/4974609041

10:25 - 10:35

BREAK

10:35 - 12:00

RBI - Loyalty

• RBI guest journey review Loyalty

  • In-restaurant scenarios

  • In-app redemption scenarios

• RBI Interaction diagrams

• Current configuration requirements

  • Offers & Rewards: Item/Combo/Item Discount/Cart Discount/Rewards Points + Currency/Rewards % Discount Products

  • Redemption codes

  • Review with Oracle: /wiki/spaces/IRT/pages/5133370490

12:00 -13:00

LUNCH BREAK

13:00 - 14:30

Oracle - Configuration Best Practices

• Menu Item Structure Best Practices (Options and implications)

  • Ala Carte

  • Combos

    • Upgrade/Downgrade Kd, Sm, Md, Lg

      • Dynamic vs size based

    • Pricing strategy

      • Combo level vs Component level

    • Upcharges ($)

      • Define price for different channels

  • Condiments/Modifiers

    • PLU strategy (1 PLU per modifier vs 1 PLU per modifier multiplier)

    • Add, No, Extra, Light, Heavy, Only, Plain

  • Dayparts

    • Breakfast/Lunch/Late Night

  • Channels

    • In Restaurant, Delivery 1p, Delivery 3p, Kiosk, …

  • Modes

    • FC, DT, Curb Side, Kiosk, Delivery

  • Menu Levels

    • Modifiers vs Dayparts vs Size

  • Discounts

    • Trigger & Restriction & Award

  • Pricing strategy

    • Dayparts

    • Channels

    • Tiers

  • Service charges

• Loyalty/Rewards Configuration Best Practices (Options and implications)

  • Coupons, Offers

    • Combo/Bundle/Item

    • Item discount

    • Cart Discount

    • Rewards

    • Item/Combo

    • Discount on Item

    • Discount on Cart

    • Rewards Points + Currency

    • Rewards % Discount Products

    • Auditing (points exchanged)

  • Discounts

    • Coupons and Offers as Discounts

      • Trigger & Restriction & Award

14:30 - 15:30

RBI - TLOG

• Review TLOG requirements

Oracle - Data Best Practices

• Data Export vs BI API

15:30 - 15:40

BREAK

15:40 - 17:00

Oracle - API Best Practices

• Data Management and Access/Injection for the Future (API/Extensions/Solutions)

  • STS2 API

    • Menu

      • Automated POS PLU sync

      • Pricing

        • Channel, Order Mode, Daypart

    • Checks

      • Service mode

      • Fees

      • Deposit and sugar tax

      • Pre-ordering

      • Fiscal integrations

      • Order cancelation

      • Order firing

      • Actionable Feedback for Pricing / Commit errors

      • Pay@Counter (with Loyalty) for kiosk orders

    • Notifications/Webhooks

      • Menu changes

      • Check changes

      • Restaurant status changes

17:00 - 18:00

RBI - DSS

• Review DSS requirements and journey

Oracle

• Current Implementation

• Best Practices