FireOrder webhook. Does Symphony support ’suspended’ orders? That is, orders sent with fireOrderInSeconds=null which need to get fired at a later time.

For pre-ordering outside opening hours – does Oracle support pricing & committing orders outside restaurant opening hours?

E.g.: An order is priced and committed, at 6:00 AM. The order is set with the attribute fireOrderInSeconds = null to wait for an explicit FIRE_ORDER webhook at a later time to be sent to kitchen. While the restaurant opens at 9:00 AM.

Can orders be canceled in the POS?

If so, how does Simphony notify our system of canceled orders? Is there a Webhook?

Yes.

1. Unpaid orders comes into the POS. Team member can void unpaid open order.

2. Paid order comes into the POS. Team member can void closed order.

Check notification webhook should inform RBI when an order is canceled.

{
        "subscriptionId": "ba637437-b666-4ff9-91ee-a6b11cc62d8e",
        "callbackUri": "https://play.svix.com/in/e_8c35PkfkLdaGK7Rv5oVfLVySc8b/",
        "messageType": {
            "id": "CheckNotification"
        },
        "postOfficeOptions": {
            "postOfficeType": "PushOnePostOffice"
        },
        "orgShortName": "uat",
        "locRef": "99990",
        "rvcRef": "101"
    }

Do we need to pass any information for fiscal integrations to work?

Is this standard across markets?

E.g. in BK MX in the commit call we need to send the following information for the Harmony fiscal integration:

"extensions": [
{
"displayName": "DocumentId",
"appName": "Harmonized",
"dataName": "DocumentId",
"dataType": "strings",
"data": "1",
"options": []
},
{
"displayName": "DocumentType",
"appName": "Harmony",
"dataName": "DocumentType",
"dataType": "strings",
"data": "01",
"options": []
}

This information always stays the same as it’s needed for the fiscal integration to work.